Senior Product Designer, Retention
About The Position
Retention is about turning DoorDash from something people try into something they rely on. As a Senior Product Designer, you’ll design intuitive, system-oriented experiences that bring customers back, help them find new forms of value, and feel rewarded for choosing DoorDash. You’ll focus on building long-term engagement across the end-to-end funnel, from ongoing communications to new retention programs and delightful affordability moments. You’ll also help shape how we use AI to build retention, improving timeliness and personalization of our experiences. This role is based in New York, San Francisco Bay Area, or Seattle, and is part of our Consumer Growth team. The role follows a hybrid work model, combining in-office collaboration with flexible remote work.
Requirements
- You’re motivated by high-impact customer problems and love turning ambiguity into clear bets, balancing craft, and outcomes.
- You have 5+ years of experience and a portfolio that shows you can ship high-quality work, improve real customer journeys, and have a track record of leading new initiatives and achieving success in a team environment.
- You think of yourself as a craftsperson focused on quality – you sweat over the lowest level of details and care about elevating the overall experience.
- You’re a strong storyteller who can make complex problems feel simple, bringing stakeholders along with crisp narratives, clear rationale, and thoughtful tradeoffs.
- You’re a first-principles problem solver who challenges assumptions, experiments with new approaches, and loves building experiences customers genuinely value.
Responsibilities
- Craft experiences that make DoorDash feel worth it every time, helping millions of occasional customers become regulars by reinforcing the value of delivery.
- Design delightful ways for people to save, with clear benefits, thoughtful rewards, and moments that feel genuinely satisfying and motivating.
- Work in scrappy, real-world problem spaces, figuring out what’s getting in the way and shipping improvements fast.
- Blend high-craft with real outcomes, raising the bar across everything customers see – communications to engagement programs – while leveraging AI to accelerate learning and impact.
- Partner closely with Product, Data Science, and Engineering to test ideas, learn quickly, and scale what works.
Benefits
- a 401(k) plan with employer matching
- 16 weeks of paid parental leave
- wellness benefits
- commuter benefits match
- paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act)
- medical, dental, and vision benefits
- 11 paid holidays
- disability and basic life insurance
- family-forming assistance
- a mental health program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
