Senior Product Designer, B2B

Olo•NYC or Remote, NY

7d•Remote

About The Position

Olo is a leading SaaS platform accelerating digital transformation in the restaurant industry, by helping customers deliver more personalized and profitable guest experiences. As a result, our digital ordering, payment, and guest engagement solutions enable hospitality at scale, helping brands to do more with less, and making every guest feel like a regular. As a Senior Product Designer on Olo Retention Teams, you will define the "Mission Control" for our restaurant partners. You will shape the dashboard experience that empowers hundreds of brands to turn millions of guest interactions into meaningful and long-term relationships. Our Retention suite provides the critical data and tools restaurants need to understand their customers and keep them coming back. In this role, you will partner with Product and Engineering to transform complex analytics and configuration workflows into a seamless and intuitive narrative. Your designs will give operators the clarity and confidence they need to make high-stakes business decisions every day. You can work remotely from anywhere in the U.S. or at Olo's headquarters in NYC.

Requirements

Bachelor's or Master's degree in Design, User Experience, Human-Computer Interaction, or a related field, or equivalent practical experience.
A strong portfolio showcasing high-quality, user-centric design work and innovative solutions.
5+ years of experience in product design, with a proven track record of leading successful design projects.
Skilled Figma designers; open to candidates with transferable experience from Sketch, or similar design tools.
Strong ability to think strategically and translate business goals and user research into compelling design solutions.
Excellent interpersonal communication, and collaboration skills, with the ability to work effectively across diverse teams and with varied levels of investment across projects.
Deep familiarity with designing for consumer-facing products, ensuring solutions remain robust and intuitive for millions of users.
Experience integrating advanced analytics/metrics into the design process, using data to continually refine user flows and interfaces.
Proven ability to design for accessibility at scale, including thorough understanding of compliance standards like ADA, WCAG and Section 508.
Adept at orchestrating cross-platform consistency to deliver a cohesive user journey for broad audiences.
Comfort adapting to rapid iteration cycles and agile environments, ensuring that design solutions evolve quickly alongside product updates.
Demonstrated leadership skills with the ability to mentor junior designers and lead projects to successful outcomes.
Deep commitment to user-centered design principles, with a track record of developing user-friendly and accessible products.
Experience in SaaS B2B environments, showcasing an understanding of the unique challenges and opportunities in business-to-business software solutions.

Nice To Haves

Experience designing in B2B SaaS environments, especially tools that support multi-tenant or brand-customizable experiences.
Familiarity with restaurant or hospitality tech — online ordering, pickup/delivery flows, or menu customization.
Exposure to designing components for white-labeled interfaces or supporting themes/brand customizations at scale.
Familiarity with designing support tools, dashboards, or admin panels that allow internal users or brands to manage and troubleshoot consumer orders.
Proven ability to design for accessibility at scale, including thorough understanding of compliance standards like ADA, WCAG and Section 508.

Responsibilities

Collaborate with fellow designers, product managers, and engineers to shape thoughtful, user-centered solutions for Serve, our consumer white-label ordering platform.
Contribute to ideation sessions, workshops, and early concept development to explore and refine ideas as a team.
Translate complex requirements into intuitive, accessible experiences that meet both user and business needs.
Lead prototyping and user testing efforts to gather feedback and iterate toward the best possible solution.
Champion a research-informed design process—embedding insights from user studies, analytics, and feedback loops throughout.
Mentor junior designers and support team growth through thoughtful critique and coaching.
Actively use and evolve our design system, ensuring consistency while proposing new patterns as needed.
Inform product strategy through design thinking, offering perspectives that shape the roadmap and support strategic goals.