Senior Product Definition Engineer

Pilot Thomas Logistics•Boston, MA

6d•$87,000 - $115,000•Remote

About The Position

Onshape was built from scratch for the way today’s engineers, designers, and manufacturers really work, giving them secure and simultaneous access to a single master version of their CAD data, accessible using any web browser, phone, or tablet. The Product definition and UX team at Onshape is responsible for handling customer technical issues, fielding improvement requests, and answering questions about the product. As an integral part of the User Experience team, the Product Definition Engineer works alongside designers, developers, and the other customer-facing teams to solve users’ problems and suggest solutions to overcome design challenges both internally and externally.

Requirements

Bachelor’s degree in Engineering
2+ Years of CAD experience
4+ Years of Mechanical engineering / Design experience
Must be in Pacific or Mountain time zones

Responsibilities

Develop a deep knowledge of Onshape’s capabilities and stay up to date with constantly expanding feature-set.
Provide technical assistance and expertise to users and report insights back to departments within Onshape.
Provide high velocity email-based transactional support directly to Onshape commercial users.
Treat support as a feedback mechanism to product development for how users use Onshape.
Answer questions and provide appropriate resources to self-learning and educational content.
Triage requests for new functionality and write specifications for new features.
Reproduce and document software bugs and report them to development.
Be an ambassador to the Onshape community on the Forum.