Senior Product Definition Engineer

PTC • Boston, MA

7d • Remote

About The Position

Onshape was built from scratch for the way today’s engineers, designers, and manufacturers really work, giving them secure and simultaneous access to a single master version of their CAD data, accessible using any web browser, phone, or tablet. The Product definition and UX team at Onshape is responsible for handling customer technical issues, fielding improvement requests, and answering questions about the product. As an integral part of the User Experience team, the Product Definition Engineer works alongside designers, developers, and the other customer-facing teams to solve users’ problems and suggest solutions to overcome design challenges both internally and externally.

Requirements

• Bachelor’s degree in Engineering
• 2+ Years of CAD experience
• 4+ Years of Mechanical engineering / Design experience
• Must be in Pacific or Mountain time zones

Nice To Haves

• Preferred Skills

Responsibilities

• Develop a deep knowledge of Onshape’s capabilities and stay up to date with constantly expanding feature-set.
• Provide technical assistance and expertise to users and report insights back to departments within Onshape.
• Provide high velocity email-based transactional support directly to Onshape commercial users.
• Treat support as a feedback mechanism to product development for how users use Onshape.
• Answer questions and provide appropriate resources to self-learning and educational content.
• Triage requests for new functionality and write specifications for new features.
• Reproduce and document software bugs and report them to development.
• Be an ambassador to the Onshape community on the Forum.

Benefits

• Employees also have the opportunity to become a PTC shareholder through our employee share purchase program (ESPP), which allows for the purchase of discounted PTC stock.
• Certain roles may also be eligible for participation in our equity programs.
• Employees may be eligible for medical, dental and vision insurance, paid time off and sick leave, tuition reimbursement, 401(k) contributions and employer match, flexible spending accounts, life insurance, disability coverage and, if you are an office-assigned employee, a generous commuter subsidy.
• All total rewards and benefits programs are subject to applicable plan eligibility and other terms and conditions.
• For more information about PTC’s comprehensive benefits, please visit our Careers Page.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level