Senior Product Consultant

Caterpillar Inc.•Irving, TX

6d•$128,470 - $192,710•Onsite

About The Position

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. About E+ES Whether it be groundbreaking products, best in class solutions or creating a lifelong career, you can do the work that matters at Caterpillar. With a 95-year legacy of quality and innovation and 150 locations in countries around the world, your impact spans the globe. Caterpillar’s Electrification + Energy Solutions (E+ES) division focuses on delivering advanced electrified power train, zero-emissions products/technologies, and the solutions and services associated with these technologies. Focus areas include service & digital applications to manage the site solutions ecosystem (energy sources, electric machines, batteries, charging, energy storage systems across industries). We are looking for top talent to build and scale the next generation of technologies, products and services to help our customers build a better and more sustainable world. We need self-motivated, intelligent and team-oriented individuals to make our plans a reality. Individuals with high emotional intelligence, humility and openness to discovery will thrive in the teams we are building. The opportunity We are looking for a Senior Product Consultant to develop a deep understanding of our customers' and dealers’ needs and challenges related to the electrification of heavy equipment using 'Voice of Customer' research methods collaborating closely with Cat Digital and the Product Groups. This is a highly collaborative role where you will engage with multiple stakeholders across the organization to align marketing strategies with overall corporate goals in electrification services.

Requirements

Customer Focus - Level Extensive Experience: Anticipates customer needs using VOC and Customer Journey Mapping, focusing efforts to proactively meet needs and exceed customer expectations.
Products and Services - Level Working Knowledge: Experience with electrification and/or sustainability/alternative power technologies Researches the target market and how the product and services are sold and delivered and summarizes key features.
Effective Communications - Level Extensive Experience: Excellent communication skills and team leadership are required to develop a collaborative relationship with partners across the enterprise, dealers and customers in all regions of the world. Reviews others' writing or presentations and provides feedback and coaching. Adapts documents and presentations for the intended audience.
Value Selling - Level Extensive Experience Knowledge of the principles and practices for selling products, technology and services; ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs.

Responsibilities

Create educational and persuasive materials such as videos, guides, and training sessions to facilitate understanding and adoption of new services.
Monitor and evaluate dealer & customer feedback and usage to assess the effectiveness of strategies and materials.
Gather local customer success stories from dealerships to educate and inspire other dealers.
Help craft core NPI electrification and sustainability marketing messages.
Work with dealers and customers on process and mechanism to track client experience and design customer journey.
Lead global customer product and functional requirements’ development in support of New Product Introduction (NPI) programs.
Develop deep customer site level knowledge regarding their needs, challenges and solutions as they progress on sustainability journey
Develop global critical customer requirements and product functional specifications for sustainability input to the Product Group’s NPI programs and gaining approval from executive leadership.
Lead global product research plans, objectives and ensuring execution of deliverables and budget for our sustainability efforts.
Develop an extensive global training pack for our NPI programs and future strategic direction.
Deliver training to internal specialists
Primary point of contact for all global product and site sustainability requirements.
Owns global unmet customer needs process for sustainability.
Leads the development of our global sustainability directional and strategic input to the Value Selling Tool, including customer economics and price / value.
Employee may also be responsible for performing other job duties occasionally as assigned.