Managed Services - Senior - IT Product Consultant

EY • Hartford, DC

3d • Remote

About The Position

As a Senior Consultant within EY’s Managed Services Product Engineering team, you will play a critical role in driving day-to-day delivery, governance, and continuous improvement of large-scale product engineering managed services engagements. Acting as an IT Product and Project Manager, you will support in executing service delivery commitments, managing client-facing initiatives, and ensuring operational excellence across applications and platform services.
This role is ideal for a hands-on consultant with 7+ years of experience in IT delivery, outsourcing, or product/program management, who thrives at the intersection of client engagement, execution discipline, and service optimization.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field.
• 7+ years of experience in Product Management/ Project Management or IT managed services.
• Hands-on experience managing complex IT initiatives in a services or operations-oriented environment.
• Strong understanding of IT service management concepts (ITIL), SLAs, KPIs, and governance models.
• Experience working with global delivery teams and offshore/onshore models.
• Excellent communication, stakeholder management, and execution skills.

Nice To Haves

• Experience in managed services or long-term outsourcing engagements.
• Familiarity with cloud platforms (AWS, Azure, GCP) and enterprise IT environments.
• Experience with ITSM and delivery tools such as ServiceNow, Jira, Azure DevOps, or similar.
• PMP, ITIL, SAFe, Scrum Master, or equivalent certifications.
• Prior experience in consulting or professional services environments.

Responsibilities

• Serve as an IT Product / Project Manager for client-facing initiatives such as product engineering, application enhancements, modernization, automation, or tool adoption.
• Maintain product backlogs, roadmaps, and delivery plans aligned to client priorities and managed services objectives.
• Coordinate Agile, hybrid, or waterfall delivery models depending on engagement needs.
• Drive requirements clarity, acceptance criteria, and successful handoffs into steady-state operations.
• Support the end-to-end delivery of managed IT services
• Act as the day-to-day PMO for assigned workstreams, initiatives, or service components within larger engagements.
• Track and manage SLAs, KPIs, milestones, risks, and dependencies, escalating issues proactively to the Senior Manager.
• Ensure delivery activities align with contractual commitments, operating models, and EY quality standards.
• Prepare and deliver status reports, dashboards, and operational reviews.
• Support client governance forums, including weekly/monthly service reviews and transformation checkpoints.
• Collaborate closely with the Engagement Manager to maintain strong client relationships and delivery confidence.
• Coordinate cross-functional and cross-geography teams, including onshore, offshore, and third-party providers.
• Take the lead on delivery tasks, documentation, and best practices.
• Foster a culture of accountability, collaboration, and continuous improvement within the delivery team.
• Identify opportunities for process optimization, automation, standardization, and tooling improvements.
• Support transformation initiatives such as cloud adoption, DevOps enablement, ITSM optimization, and AI-assisted operations.
• Contribute to service transition activities, runbook development, and operational readiness.

Benefits

• Opportunity to work on large-scale, global managed services engagements.
• Exposure to modern IT operating models, cloud, automation, and AI-enabled delivery.
• A collaborative team environment with strong mentorship from senior leadership.
• Clear growth path toward Manager and Senior Manager roles within Managed Services.
• Competitive compensation and benefits.
• medical and dental coverage
• pension and 401(k) plans
• paid time off options

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees