Senior Product Associate Middleware Platform- Digital Channels

JPMorganChase•Plano, TX

About The Position

This role is about helping shape the future of payments at JPMorganChase, driving real change for millions of customers in client banking and automated technology. It's an environment where people inspire excellence, leaders invest in growth, tools and technology amplify skills, and scale multiplies impact. As a Senior Product Associate in the Digital Channels Middleware Platforms team, you will leverage your expertise in platform product management to build new and extend current platforms, aiming to deliver fast, accurate, and relevant customer experiences. You will collaborate closely with cross-functional teams, playing a crucial role in shaping the future of platform-first products and ensuring ongoing success with a strong commitment to scalability, resiliency, and stability.

Requirements

3+ years of experience in product management (with experience in platform product management)
Knowledge of the product development life cycle including discovery, solution design and iterative development / rollout strategy
Proven track record of maintain and prioritizing backlogs
Knowledge of data analytics and building backlogs in a data driven manner
Proactive approach to work with the ability to work independently and across functional teams
Excellent critical thinking, problem solving and analytical skills.
Excellent communication and interpersonal skills
Flexible, adaptable to shifting priorities; able to manage multiple tasks and projects in a fast-paced, results-driven environment.
Customer focused with the ability to turn insights into action
Proven stakeholder management skills working across product, technology, agility, design and data teams to develop robust and timely product delivery plans and execution mechanisms within an agile framework.

Nice To Haves

Proficient knowledge of the product development life cycle, design, and data analytics
Demonstrated prior experience working in a highly matrixed, complex organization

Responsibilities

Partners with the Product Manager to identify new platform product opportunities that reflect the needs of our customers and the market through user research and discovery.
Considers and plans for upstream and downstream implications of new platform product features on the overall product experience.
Develops and maintains healthy forward-looking backlog, publishes quarterly roadmaps and summary to ensure alignment with strategic goals and provide clear vision for product delivery
Writes the requirements, epics, and user stories to support product development.
Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
Work with engineering and architecture to drive solution design for capabilities and think platform / capability first while developing products
Works with all cross functional stakeholders to ensure that timelines and dependencies are effectively managed, blockers and risks are surfaced at a timely manner while ensuring that the firm’s controls, risks and compliance requirements are effectively managed
Analyzes, tracks, and evaluates product and platform metrics and uses that to influence roadmap / backlog
Create presentations and documentation, including product feature release updates.
Communicate with senior leadership and promote product features to align with strategic goals.