Senior Product Analyst

Trane Italia•La Crosse, WI

28d•Hybrid

About The Position

Trane Technologies is a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes, and transportation, with a core mission to prioritize the planet. The company invites individuals who are eager to address global challenges and contribute to a sustainable future to join their team. The IT Product Analyst role involves partnering with business Product Owner(s) to design technical tools for specific capabilities. This individual will be responsible for developing a technical roadmap, orchestrating the development delivery process, and overseeing the stabilization and support of critical business applications. This position is ideal for a "techno-functional" professional skilled in understanding business needs and crafting high-level technical solutions. Trane Technologies offers a supportive environment with benefits designed to foster employee well-being, an inclusive culture, opportunities for growth, and flexibility to balance work and life demands.

Requirements

Bachelor’s Degree in IT, CS, MIS or related technical field
7-10 years of professional experience in an IT role
Knowledge of Agile structures, roles, and principles as well as LEAN methodologies
Experience with Product development (Functional experience required)
Able to translate business needs with limited definition into system requirements
Project management, time management, planning, organizational, and analytical skills are required
Self-motivated, willing to take initiative, able to function effectively in independent and team-based situations
Able to work on multiple projects at once and effectively prioritize tasks
Demonstrated ability to work with all levels of management
Demonstrated leadership skills, including the ability to lead by example and positively influence and inspire others to meet challenging goals
High energy and aptitude for learning complex innovative technologies
Demonstrated ability to cope with stress and maintain a professional and cooperative temperament
Demonstrated ability to manage opposing opinions and mitigate conflict
Written and oral communication skills are required
Good interpersonal skills are also required, with the ability to express concepts and ideas with clarity

Nice To Haves

Technical development experience

Responsibilities

Obtain an in-depth working knowledge of all applications and processes within the associated product portfolio, including familiarity with all boundary systems and processes.
Work with the Product Owner to establish the product roadmap(s) / vision(s), taking full ownership of the technical debt aspects of the same.
Partner with key users to understand business processes and requirements, translate them into technical requirements that will ensure system solutions that improve efficiencies, maximize customer experience, and grow and retain business.
Refine the prioritized backlog into user stories that can be executed in appropriate iterations within a future sprint.
Work with the Enterprise & SBU Platform and Architecture Teams to validate the direction of the technical design for all prioritized requirements, and to estimate the amount of development work needed.
Attend all Scrum Ceremonial meetings and provide technical and functional input to the development, testing, and deployment process.
Ensure timeliness, efficiency, and quality in the delivered incremental functionality.
Ensure that all technical documentation related to the product, including interfaces, is up to date and following the standards established by the Enterprise & SBU Platform and Architecture Teams.
Manage/oversee all maintenance activities associated to the applications and interfaces included in this product portfolio in concert with the corresponding support teams for the following: Disaster Recovery, Patching/upgrading of databases and/or applications platforms, Security updates/accessibility protocol, Proactive oversight of all aging and escalated tickets tied to TDA - provide input when needed for resolution, Ensuring that root cause is established for incidents and that the problem management process is executed for recurring issues, Coordination of regression testing for any projects that would have potential impact to the application.
Partner with the DevOps team to ensure general health and performance of the application from established monitoring tools/processes.
Manage the various test instances and refresh schedules tied to the SBU "owned" applications of the product portfolio & coordinate details with the SBU environment manager.
Partner with Trane Technologies Internal Procurement / Legal teams to establish licensing and support / deployment resources needed from 3rd party vendors.
Ensure renewals are timely and efficient.
Remain current on technology solutions and best practices in the industry relevant to the set of capabilities tied to the business processes enabled through the product portfolio.
Partner with the Product Owner for a monthly report out to business and IT leaders for KPI’s tied to support SLA’s (incident closures, problem management follow-up, escalated incidents, survey results for customer satisfaction, etc.), recently delivered features, upcoming release schedule, budget tracking, and risk log.
Coordinate with IT Manager on LRP and AOP activities (annual planning and quarterly reconciliations).
Limited travel may be required.