Senior Product Analyst

HCA Healthcare•Nashville, TN

About The Position

Lead Product Analyst with 4+ years of experience delivering and supporting enterprise level software solutions. Provide recognized knowledge of features, functionality and utilization of products. Provide product expertise, design detailed product functionality, identify and escalate project issues. Provide hands-on expertise to independently resolve service delivery or functionality issues with a product, frequently communicating with end users and vendors. Continually mature an understanding of how business owners/practitioners utilize the product(s) by maintaining strong relationships with business partners and product users. Contribute product knowledge to trainers, documenters and testers. Define and lead initiatives to improve the product design, implementation, and operational issues in support of improving the user experience while maintaining a high level of success.

Requirements

Lead Product Analyst with 4+ years of experience delivering and supporting enterprise level software solutions.
Bachelors preferred
Three or more years of experience in a product owner or related role
Service and Quality Excellence: Ability to demonstrate an uncompromising commitment to delivering exceptional care to create an unmatched value proposition for our patients.
Honor our Mission and Values: Ability to build trust and act with authenticity to cultivate a culture of integrity, inclusion, and mutual respect.
Effective Decision Making: Ability to make timely, informed decisions that are in the best interest of our patients, employees, providers, community and HCA.
Attain and Leverage Strategic Relationships: Ability to develop and strengthen collaborative relationships with both internal and external stakeholders to advance the care of our patients and the growth of HCA.
Lead and Develop Others: Ability to lead others to accomplish organizational goals and objectives; provide meaningful coaching and mentoring to increase the capabilities of individuals and teams and drive employee engagement.
Communicate with Impact: Ability to deliver information in a clear, concise, and compelling manner to effectively engage others and achieve desired results.
Achieve Success through Change: Ability to identify opportunities for improvement and innovation, remove barriers and resistance, and enable desired behaviors.
Drive Execution and Financial Results: Ability to commit to the success and financial wellbeing of HCA by challenging others to excel and hold themselves and others accountable for achieving results.

Nice To Haves

Experience in Identity and Access a plus

Responsibilities

Lead collaboration with development, technical entities/vendors, and project team members to provide hands-on expertise to independently resolve service delivery or functionality issues with a product, leading frequent communication with end users.
Work with the project team to handle issue escalation to the vendor if applicable.
Maintain involvement and knowledge of projects related to their products and collaborates with team members to monitor product issue that places the project at risk.
Work as part of a team to successfully implement fixes, patches and version upgrades released by a vendor, collaborating with project teams to evaluate and decide upon their application for HCA. Contributing participant in establishing release schedule definition for the product, balancing vendor updates with the needs of HCA.
Represent the IT product owner on projects, contributing detailed knowledge of product features and functions, working with software vendors and product development peers to understand new product features.
Support product implementation, customization, or development and document technical requirements. Lead system and customer support, incident resolution, and issue escalation procedures.
Oversee pilot preparation, coordinating rollouts, documenting process through initial deployments and transferring deployment responsibility as needed.
Work with the IT team to implement usual business maintenance requirements for the system in production including resolution of system issues, discovery of new configuration requirements and the configuration of constituent applications.
Support the deployment of changes into production.
Build strong relationships within the department and across the organization, including business owners.
Effectively lead and manage multiple projects and tasks at a time without loss of efficiency or composure.
Work with the IT team to implement usual business maintenance requirements for the system in production including resolution of system issues, discovery of new configuration requirements and the configuration of constituent applications.
Lead knowledge of product(s) functionality to requirement definition activities for initial product deployment and product enhancements.
Participate in vendor evaluations for products that are projected to deliver business value, require IT infrastructure changes, or present technical or operational risk.
Continually mature an understanding of how business practitioners utilize the product(s), by maintaining relationships with the business partners and product users.
Develop or maintain updated product documentation, oversee the preparation of the product testing strategy and testing execution plan.
Oversee the development of user documentation and manuals, training material, and/or job aids.
Work independently or collaboratively as part of a team.

Benefits

Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
Free counseling services and resources for emotional, physical and financial wellbeing
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
Employee Stock Purchase Plan with 10% off HCA Healthcare stock
Family support through fertility and family building benefits with Progyny and adoption assistance.
Referral services for child, elder and pet care, home and auto repair, event planning and more
Consumer discounts through Abenity and Consumer Discounts
Retirement readiness, rollover assistance services and preferred banking partnerships
Education assistance (tuition, student loan, certification support, dependent scholarships)
Colleague recognition program
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.