Senior Premium Lead Supervisor - Air Force Academy

Compass Group

1d•$27 - $29

About The Position

Job Summary Job Summary Detailed Responsibilities Overseeing all aspects of premium operations Ensuring the recruitment and training of team members in our standards and procedures Working with the location leadership team to continual drive improvements in guest satisfaction and financial results Driving engagement within the premium department Overseeing all aspects of season planning and event preparation to ensure maximum event readiness Building relationships with regular guests and suite holders Partnering with the culinary team to oversee the development of menus for all premium spaces Setting up and ensuring the consistent use of the Suites Management System for the premium department Ensure the availability of printed collateral to support promotions and premium offer communication Working with the location partner to deploy the vision and operational plan for sponsored spaces within the premium department Overseeing loss prevention activities including managing cash drops/collection, completing cash variance logs, and overseeing the nightly Goods Out of Stock (GOS) procedure Ensuring all aspects of premium operations are in line with Levy s Core Signature standards Overseeing annual suite holder tastings in partnership with the culinary team Attending BEO meetings to plan for upcoming events Working in partnership with other departments to ensure accurate completion of the requisition process Working with the culinary and purchasing team to review consumption rates and update par levels as necessary Ensuring compliance with all Payment Card Information rules Conducting progressive coaching with team members Completion of monthly financial reporting and action planning Ensuring regular maintenance, cleaning and inspection of all premium areas and equipment Ensuring all appropriate alcohol service signage is placed and that Responsible Service of Alcohol protocols are followed Completion and processing of alcohol incident logs to identify recurring issues or trends Managing team member breaks Overseeing recruitment activities for team members Holding pre-shift meetings to set the tone for events Support location Keys to the Future activities to develop future leaders Support team member orientation training to ensure all hourly team members have the skills and knowledge to delight our guests Overseeing service standards during events to ensure a high standard of guest experience Ensuring accurate end of month inventory completion Managing and resolving guest complaints Managing team member incidents/accidents and following all required reporting procedures Managing the onboarding of new management employees in line with our #bestdayever process Monthly safety training conducted for team members Managing team member scheduling in line with demand forecasts Other responsibilities and duties as assigned Supporting other locations/properties as needed Apply to Levy today! Levy is a member of Compass Group USA Click here to Learn More about the Compass Story Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/ Associates of Levy are offered many fantastic benefits. Instapay (early access to your wages) and high interest savings both through the EVEN app Associate Shopping Program Health and Wellness Program Discount Marketplace Employee Assistance Program For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Levy.pdf

Responsibilities

Overseeing all aspects of premium operations
Ensuring the recruitment and training of team members in our standards and procedures
Working with the location leadership team to continual drive improvements in guest satisfaction and financial results
Driving engagement within the premium department
Overseeing all aspects of season planning and event preparation to ensure maximum event readiness
Building relationships with regular guests and suite holders
Partnering with the culinary team to oversee the development of menus for all premium spaces
Setting up and ensuring the consistent use of the Suites Management System for the premium department
Ensure the availability of printed collateral to support promotions and premium offer communication
Working with the location partner to deploy the vision and operational plan for sponsored spaces within the premium department
Overseeing loss prevention activities including managing cash drops/collection, completing cash variance logs, and overseeing the nightly Goods Out of Stock (GOS) procedure
Ensuring all aspects of premium operations are in line with Levy s Core Signature standards
Overseeing annual suite holder tastings in partnership with the culinary team
Attending BEO meetings to plan for upcoming events
Working in partnership with other departments to ensure accurate completion of the requisition process
Working with the culinary and purchasing team to review consumption rates and update par levels as necessary
Ensuring compliance with all Payment Card Information rules
Conducting progressive coaching with team members
Completion of monthly financial reporting and action planning
Ensuring regular maintenance, cleaning and inspection of all premium areas and equipment
Ensuring all appropriate alcohol service signage is placed and that Responsible Service of Alcohol protocols are followed
Completion and processing of alcohol incident logs to identify recurring issues or trends
Managing team member breaks
Overseeing recruitment activities for team members
Holding pre-shift meetings to set the tone for events
Support location Keys to the Future activities to develop future leaders
Support team member orientation training to ensure all hourly team members have the skills and knowledge to delight our guests
Overseeing service standards during events to ensure a high standard of guest experience
Ensuring accurate end of month inventory completion
Managing and resolving guest complaints
Managing team member incidents/accidents and following all required reporting procedures
Managing the onboarding of new management employees in line with our #bestdayever process
Monthly safety training conducted for team members
Managing team member scheduling in line with demand forecasts
Other responsibilities and duties as assigned
Supporting other locations/properties as needed

Benefits

Instapay (early access to your wages) and high interest savings both through the EVEN app
Associate Shopping Program
Health and Wellness Program
Discount Marketplace
Employee Assistance Program

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