Senior Practice Consultant - Commercial Loan Servicing (CLS)

FIS Global•Jacksonville, FL

14d

About The Position

The world of finance moves fast. At FIS, we’re faster. Our teams are empowered to learn, grow, and make an impact–in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we’d like to know: Are you FIS? About the Team FIS Commercial Loan Servicing (formerly ACBS) is a leading platform for commercial lending and loan servicing, built to improve decision‑making, reduce operating costs, enhance data quality, and strengthen analytics. Our Professional Services team leverages deep expertise in hosting, supporting, and evolving FIS solutions. We provide long‑term, dedicated functional support and development capabilities that help clients optimize, enhance, customize, and integrate their CLS platforms for maximum value. What You Will Be Doing As part of the Professional Services team, the Senior Practice Consultant provides leadership across FIS commercial lending implementations, guiding project teams to deliver on‑time, on‑budget outcomes and high client satisfaction. You will oversee successful delivery of the Commercial Lending product suite (CLS, Credit Assessment, and Commercial Loan Origination), serving as a key leader in driving effective client implementations and building long‑term, referenceable customer relationships.

Requirements

Typically, 10+ years of experience leading large, transformational, client‑facing initiatives within a professional services organization, serving in Senior Manager and/or Project Director roles
Demonstrated ability to deliver complex programs with excellence while motivating and leading high‑performing teams
Exceptional communicator, able to convey complex and critical messages clearly and persuasively across all organizational levels
Proven experience engaging C‑suite executives and Boards, with confidence presenting to senior stakeholders and large audiences
Deep industry experience in banking and financial services
End‑to‑end enterprise software implementation experience, preferably within a software vendor environment
Hands‑on, proactive leader skilled at anticipating, managing, and resolving client issues and escalations
Strong influencing and persuasion skills to drive alignment on recommended approaches and outcomes
Willingness to travel 25–50% to support client engagements

Nice To Haves

Experience in commercial lending software implementations

Responsibilities

Own end‑to‑end delivery of Professional Services revenue for the assigned portfolio, ensuring high‑quality execution and client satisfaction.
Drive financial performance through accurate forecasting and proactive management of gaps between forecast and budget.
Build and maintain strong cross‑functional partnerships with Product, Sales, Pre‑Sales, Engineering, and Customer Experience teams.
Establish and sustain trusted client relationships by leading high‑visibility engagements, demonstrating subject‑matter expertise, and deploying and directing qualified delivery teams.
Provide executive‑level oversight for large, complex programs, including escalation management, budget governance, risk mitigation, and participation in customer steering committees.
Support presale activities by representing Professional Services in client engagements, delivering presentations, developing implementation estimates and project plans, and drafting and negotiating Statements of Work (SOWs).
Lead continuous process improvement initiatives to enhance efficiency, quality, and scalability across the Professional Services practice.