Commercial Loan Operations Manager - Booking & Servicing

Sunflower Bank NA•Plano, TX

About The Position

At Sunflower Bank, N.A., we’re experiencing great growth. Since our founding in 1892, we've been committed to serving our communities and supporting the team members who make it all possible. As a full-service financial institution, we offer a full range of relationship-focused services to meet personal, business, and wealth-management financial objectives. Creating Possibility is not just our mission, it’s what we do every day for clients and associates. Learn more about Sunflower Bank, N.A. at sunflowerbank.com. Sunflower Bank, N.A. is looking for an energetic, highly motivated individual to fill the position of a full-time Commercial Loan Operations Manager - Booking & Servicing. Description: This role is responsible for the day-to-day duties and management of the Commercial Loan Operations team that is responsible for booking and servicing new and existing loans in the bank’s loan accounting system.

Requirements

Minimum of 10 years of experience in banking with at least 6 years in a commercial loan operations area.
Minimum of 5 years management experience which includes all personnel functions for hiring, performance counseling, merit reviews and terminations.
Personal knowledge and understanding of complex, attorney prepared loan documents, including initial funding requirements, ongoing servicing requirements, the various requirements for pledged collateral and all forms of lien perfection.
Proficient with Microsoft Office products.
Experience with commercial loan accounting applications in order to understand capabilities and deficiencies.
Prior responsibility for the creation of procedural documentation as well as the design and implementation of processes to validate procedures are followed.
Personal experience dealing with 3rd party auditors and regulatory personnel, including gathering, analyzing, and providing any requested information.
Exceptional communication skills, both oral and written, which includes the preparation of audit responses.
Analytical skills to identify issues and develop solutions, both short term and long term.
Ability to initiate and sustain working relationships with all levels of co-workers, building trust and mutual respect.
Capable of identifying and recruiting talent in a proactive manner.

Nice To Haves

College degree preferred but equivalent work experience acceptable.

Responsibilities

Oversee the daily workflow of the respective Loan Operations booking and servicing team, which may include funding, booking, and servicing.
Represent Loan Operations in management meetings, communicating known issues and associated status, upcoming changes and/or enhancements, and gathering feedback from internal customers.
Manage the identification, creation, review and approval, and implementation of processes and procedures, including the ongoing validation processes to ensure compliance.
Develop, continually enhance and monitor an appropriate staffing model for each distinctive area to ensure staffing levels are adequate in number and skills.
Identify training needs and work with appropriate parties to develop, deliver and measure effectiveness.
Provide expertise on the interpretation of complex loan documents and the associated system setup to support.
Point of contact for internal audit and external regulatory parties, to include providing information requested, participating in status meetings and preparing audit responses as needed.
Maintain working relationships with required vendors, monitoring vendor performance and capabilities.