Senior Practice Assistant

Mass General Brigham • Brookline, MA

19h • Hybrid

About The Position

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. The Senior Practice Assistant performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations, under minimal supervision. This role performs administrative duties related to patient visits including scheduling, check-in, check-out duties, and performs all duties of the other levels at the highest proficiency level. Actual job duties may vary by Department. This position does not require direct patient care.

Requirements

• High School Diploma or Equivalent required
• 3-5 years office experience required
• Strong technology and MS Office skills – Advanced Outlook, Word, Excel, PowerPoint
• Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing
• Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate
• Communicating effectively in writing as appropriate for the needs of the audience and Talking to others to convey information effectively
• Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages
• Managing one's own time and the time of others
• Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems
• Ability to proofread and edit written documents

Responsibilities

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Assist callers with routine inquiries, and schedule appointments.
• Process patient billing forms and scan documents to patient medical record/LMR.
• Act as "Super User" for scheduling, registration and billing systems.
• Provide assistance and training to others in these areas.
• May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.
• Provide functional guidance to Office and Practice Assistants.
• In conjunction with Supervisor oversee daily activities of practice staff.
• May be required to accept co-payments.
• Handle, screen and/or take messages related to prior authorizations, provider questions, prescription refills, and test results.

Benefits

• Competitive base pay
• Comprehensive benefits
• Career advancement opportunities
• Differentials, premiums and bonuses as applicable
• Recognition programs designed to celebrate your contributions and support your professional growth

What This Job Offers

• Job Type: Part-time
• Career Level: Senior
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees