Senior Practice Assistant

Mass General Brigham

1d•Onsite

About The Position

Mass General Brigham relies on a wide range of professionals to advance its mission of supporting patient care, research, teaching, and community service, striving to provide exceptional care. They believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join them. The Senior Practice Assistant performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations, under minimal supervision. This role involves administrative duties related to patient visits, including scheduling, check-in, and check-out, and requires performing all duties of other levels at the highest proficiency. Actual job duties may vary by Department. The position does not require direct patient care. Mass General Brigham is committed to serving the community, enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system, recognizing that increasing value and continuously improving quality are essential to maintaining excellence.

Requirements

High School Diploma or Equivalent required
3-5 years of office experience required
Strong technology and MS Office skills – Advanced Outlook, Word, Excel, PowerPoint
Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing
Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate
Communicating effectively in writing as appropriate for the needs of the audience
Talking to others to convey information effectively
Understanding written sentences and paragraphs in work related documents
Ability to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters)
Ability to take complete and accurate messages
Managing one's own time and the time of others
Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems
Ability to proofread and edit written documents

Responsibilities

Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
Make patient appointments and maintain appointment records.
Assist callers with routine inquiries, and schedule appointments.
Process patient billing forms and scan documents to patient medical record/LMR.
Act as "Super User" for scheduling, registration and billing systems.
Provide assistance and training to others in these areas.
May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.
Provide functional guidance to Office and Practice Assistants.
In conjunction with Supervisor oversees daily activities of practice staff.
May be required to accept co-payments.
Handle, screen and/or take messages related to prior authorizations, provider questions, prescription refills, and test results.