Senior Practice Assistant

Mass General Brigham•Boston, MA

1d•Hybrid

About The Position

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts, to advance its mission. As a not-for-profit organization, they support patient care, research, teaching, and community service, striving to provide exceptional care. They believe that high-performing teams drive groundbreaking medical discoveries. This role is a vital member of the clinical operations team, providing administrative support to ensure the practice runs smoothly and efficiently. In this dynamic, fast-paced role, the Senior Practice Assistant will be the friendly face that plays a key role in creating a positive, efficient, and compassionate environment for both patients and clinical staff. The position involves performing both administrative and clinical functions to support smooth and efficient clinical service or practice operations, under minimal supervision. It also includes performing administrative duties related to patient visits, such as scheduling, check-in, and check-out.

Requirements

High School Diploma or Equivalent required
Office experience 3-5 years required
Strong technology and MS Office skills – Advanced Outlook, Word, Excel, PowerPoint
Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
Communicating effectively in writing as appropriate for the needs of the audience and Talking to others to convey information effectively.
Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.
Managing one's own time and the time of others.
Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.
Ability to proofread and edit written documents.

Responsibilities

Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
Make patient appointments and maintain appointment records.
Assist callers with routine inquiries and schedule appointments.
Process patient billing forms and scan documents to patient medical record/LMR.
Acts as "Super User" for scheduling, registration and billing systems.
Provides assistance and training to others in these areas.
May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.
Provides functional guidance to Office and Practice Assistants.
In conjunction with Supervisor, oversees daily activities of practice staff.
May be required to accept co-payments.
Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.