Senior Plumbing Dispatcher – Call-By-Call Manager

Lickety-Split • Jacksonville, FL

3d • Onsite

About The Position

We are hiring experienced plumbing dispatchers who want real ownership, accountability, and performance-based responsibility. This is a call-by-call dispatch position with management authority over the plumbing board, technician movement, ticket completion, and customer satisfaction. The Role As a Senior Plumbing Dispatcher – Call-By-Call Manager, you are responsible for every call from booking to close-out. You do not simply place technicians on calls—you manage outcomes. Every open ticket, technician movement, and customer update is owned by you until the job is complete and the customer is satisfied.

Requirements

• Previous dispatch experience in plumbing, HVAC, or home services
• Strong organizational and decision-making skills
• Ability to thrive in a fast-paced, high-volume environment
• Clear, professional communication skills
• Highly accountable and detail-oriented
• Comfortable holding technicians to standards and process

Responsibilities

• Dispatch plumbing technicians in a fast-paced, high-volume environment
• Actively manage the dispatch board in real time
• Route technicians efficiently to maximize productivity and profitability
• Own each call from booking through completion and close-out
• Ensure technicians do not move forward until the job is complete and the customer is 100% satisfied
• Confirm technician arrival times and execute call-aheads consistently
• Manage the on-call rotation and coverage
• Forecast labor needs based on call volume and board load
• Enforce company process 100% of the time
• Identify and resolve issues before they escalate
• Ensure all tickets are properly documented and fully closed

Benefits

• Competitive base pay with performance-based incentives. This role rewards dispatchers who manage the board like a business and drive results.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed