Senior Personal Shopping (f/m/d)

Mytheresa Career•New York, NY

5d•Onsite

About The Position

To support our team we are searching for a Senior Personal Shopping (f/m/d) to be based in our New York office.Here at Mytheresa, technology meets luxury fashion in a space that celebrates both creativity and digital advancement. Centered in the heart of Europe, we are a dynamic international team, hailing from all corners of the globe. Working together we strive to exceed our customer’s expectations with a passion for innovation. For our newly created personal shopping team, we are looking for passionate, service-oriented and hands-on Personal Shopping Managers to build our US + Canadian business.

Requirements

5-7 years of work experience in a similar position, preferred in the field of luxury fashion, ideally in e-commerce
Be passionate about our customers – have a true service and 'roll-up-the sleeves' mentality
Love for fashion and technology
Enthusiastic, innovative and creative
Sales-driven
Fluent in written and spoken English and ideally one other language

Responsibilities

Act as the point of contact for Mytheresa’s top clients
Increase spend of individuals and develop customer loyalty through understanding customer’s style needs: identify sale opportunities for requested items, suggest additional pieces to their taste from weekly uploads and curate weekly emails to customers with recommendations based on their shopping behaviour and preferences
Develop one-to-one client relationships through regular communications, and refer to individual’s order/ returns histories to enhance understanding of client base
Serving new and existing clients – ideally ensure that sales leads are identified and prioritized
Create and implement new selling ideas to ensure sales targets are met
Create an entertainment program for top customers who join the mytheresa.com VIP events and create an extraordinary experience with mytheresa.com
Responsible for the Pre-Reservation four times a year
Responsible to update the preference sheet/ profile of the customers
Actively liaise closely with the buying team, the brand marketing team and the brands in case of re-ordering sold-out pieces
Demonstrate eagerness to know all about the latest trends in fashion and lifestyle as well as designers