Senior People Shared Service Partner

cloud software group • Fort Lauderdale, FL

13d

About The Position

As a Senior People Shared Services Representative, you will be the primary point of contact for our employee lifecycle processes. You won't just follow the workflow; you’ll be expected to audit, improve, and scale it. This role balances high-touch employee support with data-driven decision making.

Requirements

• Experience 4+ years in HR Operations, Shared Services, or a Generalist role.
• Tech Stack Proficiency in Workday Knowledge
• Strong understanding of employment labor laws (FLSA, FMLA, ADA) and HR best practices.
• Soft Skills High emotional intelligence, discretion with sensitive data, and a "process-first" mindset.

Responsibilities

• Onboarding & Off-boarding: Ensure every new hire is onboarded and off-boarded in compliance with our company procedures and statutory compliance. Provide M&A support, restructuring & divestiture support.
• Complex Case Management: Act as the Tier 2 support for employee inquiries.
• Process Optimization: Lead the design and documentation of People Operations workflows (e.g., automated onboarding, offboarding) to improve efficiency and the employee experience.
• Data Integrity & Compliance: Conduct regular audits of the HRIS (Workday) to ensure 100% data accuracy. Support compliance reporting and auditor requests.
• Vendor Coordination: Serve as a liaison with external partners, including EOR and background check vendors.
• Project Leadership: Own small-to-medium scale People Ops projects, such as migrating employee records.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees