Senior Pension Administrator

Fidelity • Merrimack, NH

10d • Hybrid

About The Position

The Role Under limited direction, the Senior Administrator, Defined Benefit will be responsible for the accurate and timely processing of various types of calculations of moderate to high complexity within a multi- client environment. Additionally, they will be involved in specialized processing for custom requests from the client. As an experienced processor, in addition to normal responsibilities, this individual will be charged with the following: Providing job coaching and mentoring to junior level processors on the intricacies of their specific business unit. Monitoring their respective work queues and providing direction to ensure that all aging work items and calculations are resolved in conjunction with the service level agreement timeframes. Validating and updating User Procedure Documentation (UPD). Note: Fidelity is not providing immigration sponsorship for this position. The Team The Senior Administrator, Defined Benefit processes various types of calculations, meeting timeliness and accuracy standards while interpreting plan rules to ensure compliance with the plan document. The role provides support to internal Client Service Functional teams while serving as the subject matter expert on assigned clients. Manually calculate and review pension benefits for plan participants Contact participants to explain calculations or resolve participant/client related issues regarding pension benefits Support monthly testing of various systems upgrades and releases Participate in special departmental projects Provide back-up coverage for other transaction processors and team Managers as needed Document updates to User Procedure Documentation Certifications: Category: Transaction Processing Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles. Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Requirements

• Bachelor’s Degree (Mathematics, Finance of Business) or equivalent work experience
• Defined Benefit knowledge and experience or related transaction processing experience preferred
• Strong analytical and intuitive skills
• Motivation and commitment to excellence; positive demeanor and 'can do' work ethic
• Ability to work as a standout colleague while meeting individual timeliness, accuracy goals and quality standards
• Ability to adapt to a constantly evolving environment
• Strong interpersonal skills and attention to detail
• High integrity and discretion to ensure the confidentiality of private client and participant data
• Strong written and verbal communication skills
• Ability to coach and instruct others
• Strong PC Software skills (i.e. Excel, Outlook, and Word)

Responsibilities

• Providing job coaching and mentoring to junior level processors on the intricacies of their specific business unit.
• Monitoring their respective work queues and providing direction to ensure that all aging work items and calculations are resolved in conjunction with the service level agreement timeframes.
• Validating and updating User Procedure Documentation (UPD).
• Manually calculate and review pension benefits for plan participants
• Contact participants to explain calculations or resolve participant/client related issues regarding pension benefits
• Support monthly testing of various systems upgrades and releases
• Participate in special departmental projects
• Provide back-up coverage for other transaction processors and team Managers as needed
• Document updates to User Procedure Documentation

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 5,001-10,000 employees