Senior Pension Administrator - Core Market Defined Benefits

Fidelity•Smithfield, RI

2d•Hybrid

About The Position

The Role Do you like to tackle problems and feel the need to constantly challenge yourself? Are you looking for a role where you have latitude to think differently and are encouraged to be constantly innovating? Do you enjoy math and Excel, and do you have the drive to be consistently improving to help participants? Under minimal supervision, the Senior Pension Administrator will be responsible for accurate and timely processing of moderate to high complexity calculations and/or transactions in a multi-client environment. They learn to execute employee information and financial transactions on several Fidelity systems within each client’s respective database. The Senior Pension Administrator interacts with many different groups within Fidelity and is a key contributor to the team environment and overall effective services provided to Fidelity’s client base. This role will use Defined Benefit specific and client specific procedures when researching and processing calculations to ensure accuracy and timeliness of all work. The Team You will have the ability to lead many of the Strategic Initiatives throughout the DB Organization. Your decision making and ability to influence will be a major driver behind meeting the Intermediate and Long-Term Goals of the organization. You'll have the opportunity to Inspire Change and the expectation to be a key catalyst in how our organization meets the evolving needs of Our Participants and Clients!

Requirements

Bachelor’s Degree (Mathematics, Finance or Business preferred) or equivalent work experience
Defined Benefit knowledge and experience is a plus, but not required. Associates will be given training on DB and calculations which will be required to be successful in the role.
Strong math, analytical and intuitive skills.
Ability to build calculation tools
Motivated and committed to precision; positivity and “can do” work ethic
You're a great teammate, and meet individual timeliness and accuracy goals
Ability to adapt to an evolving environment
Strong organizational skills and attention to detail
High integrity and discretion to ensure the confidentiality of sensitive client data
Demonstrate initiative in solving problems and implementing solutions
Ability to work independently
Strong PC Software skills (i.e. Excel, Outlook, and Word)
Strong communications skills

Responsibilities

Play an integral role servicing existing and new clients in defined benefit retirement plan administration, including a full range of administrative and operational support services to a variety of defined benefit clients and plan participants in a fast paced and time critical environment
Process various types of calculations and disbursement set ups, meeting timeliness and accuracy standards
Review and triage all participant requests to determine correct resolution and routing.
Manage and monitor workflows
Interpret plan rules to ensure correct calculations and disbursements.
Build calculation tools.
Analyze and process transactions to ensure proper quality standards for calculations, disbursements and data updates
Contact participants to explain calculations or resolve participant/client related issues. This could be by phone or letters and forms
Support external client and internal audit requests by providing requested documentation, conducting research and answering questions as a client and plan expert
Manually calculate and review pension benefits for plan participants
Support the monthly testing of various systems upgrades and releases
Participate in special departmental projects