Senior Pension Administrator, Defined Benefit

Fidelity Investments•Merrimack, NH

1d•Hybrid

About The Position

Role Under limited supervision, the Senior Pension Administrator, Defined Benefit will be responsible for processing all types of calculations. The Lead Pension Administrator will use product and client specific procedures when completing calculations to ensure accuracy and timeliness of all work. Manages XTRAC workflows, including accessing, researching and resolving complex/sensitive customer issues and may need to determine root cause for internal issues and customer inquiries Resolves medium to high complex items across all clients of all types within a defined period of time Acts as subject matter professional of end to end processing of calculations, employee resolutions, and have a working knowledge of the disbursements process Is accountable for logging bugs against DBCS and Actuarial Certified Workbooks Mentors and trains new associates to create depth and strength throughout the team while assisting the Defined Benefit Managers with developing associate goals and completing annual reviews Assists with tracking client specific Service Level Agreements (SLAs) Proactively identifies work item trends and works with various internal business partners to arrive at customer-centric solutions Provides support for corporate action and project related tasks Supports monthly testing of various systems upgrades and releases Participates in special departmental projects Provides back up support to DB Manager as needed. The Senior Pension Administrator, Defined Benefit must interact with a diverse group within Fidelity, including client contacts and participants, and is a key contributor to the team environment and services provided to Fidelity’s client base. Note: Fidelity is not providing immigration sponsorship for this position.

Requirements

Bachelor’s Degree or equivalent work experience
Solid grasp of Defined Benefits and Defined Benefits systems
Strong mathematical, analytical, and intuitive skills
Motivated and committed to excellence; positive demeanor and 'can do' work ethic
Ability to work as a standout colleague while meeting individual timeliness, accuracy goals and quality standards
Ability to adapt to a constantly evolving environment
Strong interpersonal skills and attention to detail
High integrity and discretion to ensure the confidentiality of private client and participant data
Strong written and verbal communication skills
Strong PC Software skills (i.e. Excel, Outlook, and Word)

Responsibilities

processing all types of calculations
Manages XTRAC workflows, including accessing, researching and resolving complex/sensitive customer issues and may need to determine root cause for internal issues and customer inquiries
Resolves medium to high complex items across all clients of all types within a defined period of time
Acts as subject matter professional of end to end processing of calculations, employee resolutions, and have a working knowledge of the disbursements process
Is accountable for logging bugs against DBCS and Actuarial Certified Workbooks
Mentors and trains new associates to create depth and strength throughout the team while assisting the Defined Benefit Managers with developing associate goals and completing annual reviews
Assists with tracking client specific Service Level Agreements (SLAs)
Proactively identifies work item trends and works with various internal business partners to arrive at customer-centric solutions
Provides support for corporate action and project related tasks
Supports monthly testing of various systems upgrades and releases
Participates in special departmental projects
Provides back up support to DB Manager as needed