Senior Pension Administrator - Defined Benefit

Fidelity Investments•Merrimack, NH

24d•Hybrid

About The Position

The Role Under limited direction, the Senior Administrator, Defined Benefit will be responsible for the accurate and timely processing of various types of calculations of moderate to high complexity within a multi- client environment. Additionally, they will be involved in specialized processing for custom requests from the client. As an experienced processor, in addition to normal responsibilities, this individual will be charged with the following: Providing job coaching and mentoring to junior level processors on the intricacies of their specific business unit. Monitoring their respective work queues and providing direction to ensure that all aging work items and calculations are resolved in conjunction with the service level agreement timeframes. Validating and updating User Procedure Documentation (UPD). Note: Fidelity is not providing immigration sponsorship for this position. The Team The Senior Administrator, Defined Benefit processes various types of calculations, meeting timeliness and accuracy standards while interpreting plan rules to ensure compliance with the plan document. The role provides support to internal Client Service Functional teams while serving as the subject matter expert on assigned clients. Manually calculate and review pension benefits for plan participants Contact participants to explain calculations or resolve participant/client related issues regarding pension benefits Support monthly testing of various systems upgrades and releases Participate in special departmental projects Provide back-up coverage for other transaction processors and team Managers as needed Document updates to User Procedure Documentation Certifications: Category: Transaction Processing Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles. Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories. At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation please contact the following: For roles based in the US: Contact the HR Leave of Absence/Accommodation Team by sending an email to [email protected], or by calling 800-835-5099, prompt 2, option 2 For roles based in Ireland: Contact [email protected] For roles based in Germany: Contact [email protected] Fidelity Privacy Policy

Requirements

Bachelor’s Degree (Mathematics, Finance of Business) or equivalent work experience
Defined Benefit knowledge and experience or related transaction processing experience preferred
Strong analytical and intuitive skills
Motivation and commitment to excellence; positive demeanor and 'can do' work ethic
Ability to work as a standout colleague while meeting individual timeliness, accuracy goals and quality standards
Ability to adapt to a constantly evolving environment
Strong interpersonal skills and attention to detail
High integrity and discretion to ensure the confidentiality of private client and participant data
Strong written and verbal communication skills
Ability to coach and instruct others
Strong PC Software skills (i.e. Excel, Outlook, and Word)

Responsibilities

Providing job coaching and mentoring to junior level processors on the intricacies of their specific business unit.
Monitoring their respective work queues and providing direction to ensure that all aging work items and calculations are resolved in conjunction with the service level agreement timeframes.
Validating and updating User Procedure Documentation (UPD).
Manually calculate and review pension benefits for plan participants
Contact participants to explain calculations or resolve participant/client related issues regarding pension benefits
Support monthly testing of various systems upgrades and releases
Participate in special departmental projects
Provide back-up coverage for other transaction processors and team Managers as needed
Document updates to User Procedure Documentation

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