Senior Payroll Specialist - WFH (iSolved)

Vensure Employer Solutions • Chandler, AZ

20h • Onsite

About The Position

The Senior Payroll Specialist plays a key role in supporting and advancing our payroll operations for a rapidly growing client base. This position manages an assigned book of business and oversees all payroll‐related processing activities, ensuring accuracy, compliance, and exceptional client service. With advanced payroll expertise and strong problem‐solving skills, the Senior Payroll Specialist serves as a trusted resource to clients and internal partners.

Requirements

• In-depth knowledge of customer service best practices, ensuring consistent, high-quality support across all channels.
• High school diploma or equivalent combination of experience, skills, education (including other relevant non traditional degree programs, certifications, or job training programs) preferred.
• Minimum of one year's experience in Customer Service.
• At least one year of payroll experience is preferred but not required.
• Proficiency with Microsoft Office software (Outlook, Microsoft Teams, Excel, Word, PowerPoint) and demonstrated ability to learn other applications as needed.
• Advanced problem-solving and analytical abilities, with a focus on resolving issues efficiently and accurately.
• Highly adaptable in fast-paced environments, able to respond effectively to shifting priorities and business needs.
• Sound decision‐making abilities, including evaluating complex information and determining appropriate actions.
• Maintaining professionalism and composure while working with a variety of personalities and situations.
• A flexible, team-oriented self-starter who thrives in a startup environment.
• Strong escalation management and innovative problem-solving skills, with a creative approach to overcoming challenges.
• Must be coachable, open to receiving feedback for continuous improvement, and willing to share insights on process enhancements for the company.
• Experience in Microsoft Office software (Outlook, Teams, Excel, PowerPoint) and demonstrated ability to learn other applications as needed.
• Demonstrates effective time management, maintains accurate records, and ensures all payroll tasks are completed in accordance with established schedules and compliance requirements.
• Strong verbal and written communication skills with the ability to collaborate effectively across teams and interact professionally with employees at all levels.
• Uses analytical thinking to troubleshoot payroll issues, interpret data, and determine appropriate solutions quickly and confidently.
• Demonstrated ability to exercise good judgment when evaluating situations, identifying problems, and determining appropriate courses of action.

Responsibilities

• Resolve complex payroll‐related issues with accuracy and urgency, ensuring all processing is compliant with internal policies and regulatory requirements.
• Manage and support an assigned book of business, delivering reliable, proactive, and high‐quality payroll service.
• Collaborate with cross‐functional partners—including Finance, Tax, and Production—to streamline processes and address client needs efficiently.
• Adhere to assigned phone schedules and remain available in the phone queue to assist clients with incoming inquiries.
• Respond promptly and accurately to all client inquiries via email, cases, and phone, ensuring exceptional service and timely follow‐through.
• Ensure all client payrolls are submitted on time and in accordance with established deadlines and service‐level expectations.
• Perform routine and targeted audits to verify the accuracy, integrity, and completeness of client payroll data.
• Identify issues requiring escalation and route them appropriately to ensure timely, effective resolution.
• Document and update standard operating procedures (SOPs) to support process consistency and team knowledge.
• Serve as a mentor and subject‐matter expert to Payroll Specialists and Payroll Associates, providing guidance, coaching, and support.
• Lead or support ad hoc projects as assigned by the Payroll Manager or Supervisor, contributing to operational improvements and team initiatives.
• Regular attendance at the assigned work location for our corporate office locations is an essential job function. For team members who are located in or near the Chandler, AZ or Duluth, GA offices, this is an in-office position.
• Build, maintain and promote relationships with team members and clients ensuring effective coordination of communications and services.
• Contribute to departmental initiatives, strategic planning, and organizational improvement projects.
• Attend webinars and training to stay up to date on best practices related to the company and department.
• Complete projects and other duties as assigned by manager.

Benefits

• Health Insurance: Medical, dental, and vision coverage
• Retirement Plan: 401(k) with company match
• Paid Time Off: PTO, Holidays, Parental leave and Sick Leave provided as required by applicable state law
• Other Benefits: Life insurance, short term disability, long term disability, employee assistance program (EAP), flexible spending account (FSA), health savings account (HSA), Identity theft protection, critical illness, accident, cancer, hospital protection, legal and pet insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees