Senior Payroll Representative, SSC

Staples•Framingham, MA

About The Position

Staples is business to business. You're what binds us together. Make an impact as a Senior Payroll Representative at Staples, where you'll ensure associates are paid accurately and on time while driving process improvements in a collaborative HR team. The Senior Payroll Representative is primarily responsible for assisting the Payroll Management Team with meeting overall objectives by monitoring the accuracy and efficiency of the payroll process and by demonstrating and encouraging the use of payroll best practices.

Requirements

Attention to detail and precision in payroll processing
Problem-solving skills to resolve complex payroll issues
Leadership and mentoring capabilities
Excellent verbal and written communication skills
Strong customer service orientation
Reliability in handling sensitive payroll data and meeting deadlines
Initiative to identify and implement payroll process improvements
High School Diploma or GED
5-8 years of experience in payroll processing and management
Advanced knowledge of payroll systems and software (e.g., ADP, Paycom, or similar)
Comprehensive understanding of federal, state, and local payroll laws and regulations
Ability to handle confidential information with discretion

Nice To Haves

Certified Payroll Professional (CPP) certification
Previous experience with Oracle HCM or Kronos preferred
Experience in a large organization with complex payroll structures
Knowledge of multi-state payroll processing

Responsibilities

Meet or exceed SLAs by triaging and processing ServiceNow tickets and work reports.
Execute daily off ‑ cycle closes and weekly on ‑ cycle payroll processing.
Review and load partner file feeds into HR Connect; create/submit bulk files for payment requests and time & attendance loads.
Own banking & payments operations: primary resource for PosPay and ACH transmissions; manage stop pay/reissue; assist Accounting with NetPay and Money Network reconciliations; initiate check print files.
Audit & balance payroll and Kronos inputs; perform QC audits on payments and time & attendance tickets.
Maintain back ‑ ups and archive data to meet audit requirements.
Support internal and external audits and perform SOX control testing.
Research and resolve escalated payroll and time & attendance inquiries; communicate with HR Managers and business partners.
Accurately input reporting and special payment files (relocation, expatriate, SERP) and time & attendance reporting.
Review associate audit scores with team members to drive processing improvements.
Calculate overpayments per federal and state laws.
Pull reports and analyze pay and time & attendance data for business requests.
Monitor changes in payroll and timekeeping laws and notify payroll management.
Assist with department projects as assigned.