Senior Payer Account Manager

Inovalon•Tampa, FL

10d•Hybrid

About The Position

The Senior Payer Account Manager is responsible for overseeing, managing and growing key payer relationships. The Account Manager will plan, direct, or coordinate payer relationship-building and management tasks, as well as work with internal and external facing departments to coordinate all activities with payer and trading partner accounts with a special emphasis on driving revenue. The Senior Payer Account Manager is also responsible for coordinating tasks associated with new direct connections with payers and trading partners. Including, facilitating testing requirements, payer enrollment configuration and payer production deployment

Requirements

Minimum of 5 years’ experience managing healthcare payer relationships
Proficient knowledge of EDI Transaction sets
Proven track record understanding requirements, business issues, and knowledge of markets & solution segments
Excellent critical thinking and logical reasoning abilities
Excellent written and verbal communication skills
Strong presentation skills
Understanding and managing expectations, ability to drive win-win solutions, building and maintaining Payer relationships
Self-motivated with strong organizational/prioritization skills and ability to multi-task with close attention to detail
Ability to thrive in fast-paced and changing environment
Ability to work with all levels of individuals as a team player or in leadership role
Bachelor’s degree or equivalent work experience

Nice To Haves

project leadership experience preferred

Responsibilities

Manages internal and external resources on behalf of Inovalon to meet payer needs and assure trading partner satisfaction
Acts as escalation point for issue resolution
Reviews operational records and reports to create monthly/quarterly/year-end reporting based on company standards.
Proactively reaches out to payer partners to better understand their needs and challenges
Assist Sales with potential customers regarding service needs and advise as to current capabilities
Represent company at Industry conferences and Workgroups
Act as initial point of contact for payers and trading partners
Increase Payer revenue
Assist in building and maintaining in house documents, SOP’s and training materials
Maintain compliance with Inovalon’s policies, procedures and mission statement
Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon’s Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position
Fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of the Company
Uphold responsibilities relative to the separation of duties for applicable processes and procedures within your job function
We reserve the right to change this job description from time to time as business needs dictate and will provide notice of such.