PSR - Senior Patient Services Representative (Referral Coordinator)- TULSA

The University of Oklahoma•Norman, OK

60d

About The Position

Senior Patient Service Representative (PSR) PSR (Referral Coordinator) provides services that enhance the quality of service to patients and referring providers. The Referral Coordinator performs tasks that enhance the communication process among all care providers and support staff of the practice. The Referral Coordinator will work in collaboration with our Patient Care teams to ensure a quick response to patients and referring providers. Designated PSR's are responsible for verifying and entering all incoming/outgoing referrals and authorizations into the practice management system.

Requirements

High School Diploma or GED
12 months experience in a customer service role
Customer service
Ability to communicate verbally and in writing
Ability to resolve problems in a timely manner
Proficient with Microsoft Office Suite(Word, Excel, and Outlook)
Ability to multitask and meet deadlines
Ability to maintain patient confidentiality
Ability to enhance professional growth and development through in-service meeting and education programs

Responsibilities

Ensures current and standardized referral policies and workflows
Maintain ongoing tracking and appropriate documentation on referrals to promote team awareness and ensure patient safety by prioritizing referrals by their urgency and addresses them in a timely manner.
Ensures complete demographic, insurance information and appropriate/pertaining clinical information is sent to referred specialists.
Initiates referral process and evaluates requirements for each referral per protocol.
Identifies and utilizes community resources; establishes relationships with servicing providers and personnel.
Be the system navigator and point of contact for patients and providers for any questions or rising concerns.
Utilizes effective means to resolve conflict.
Develops and implements systems as required by EMR functionality and/or regulatory agencies and software.
Review details and expectations about the referral with patients.
Answer incoming calls, direct/transfer calls, and provide information to patients.
Provide information regarding appointments, testing, and other basic information to new and existing patients. Schedule, reschedule, and cancel appointments.
Remind patients of scheduled appointments via mail or phone.