Patient Services Representative (PSR)

Flagstaff Center Bone and Joint•Flagstaff, AZ

51d•$19 - $21

About The Position

JOIN OUR GROWING PATIENT SERVICES TEAM! We are searching for the perfect individual to round out our PSR Phones team. This charismatic individual loves to talk to people all day, can serve as a professional representative of our Company, has a tremendous amount of customer service experience, is a critical thinker, and is excited to learn. Since 1978, Flagstaff Bone and Joint has thrived as a successful private, physician-owned orthopedic and spine practice in the heart of Flagstaff. Our goal is to always respect patients' time and money while fostering a culture of excellence. FBJ's standards for quality are held very high. We are customer-centric, collaborative, and fast-paced, and our teams enjoy a positive employee culture where they can build growth and skills to further their careers in healthcare. Our employees are our greatest asset and we hope you consider joining our fun and dedicated team! Group Information- Flagstaff Bone and Joint, PLLC: We are a well-established, private practice providing quality musculoskeletal care to Northern Arizona since 1978. Our center strives to provide state-of-the-art care along with comprehensive medical education and superior customer service. Our main location is in Flagstaff, and our secondary location is in Kingman, Arizona. We have 2 other Arizona clinic locations: Cottonwood and Sedona. Flagstaff Bone and Joint has 24 providers with 8 physicians who are all Board Certified and Fellowship trained. Our center provides integrated ancillary services for patient convenience including digital x-ray, ultrasound, custom bracing, durable medical equipment, EMG/nerve conduction studies, and occupational and physical therapy. 100+ awesome employees FBJ Core Ideology: Always respect patients’ time and money while fostering a culture of excellence.

Requirements

General understanding of outpatient services, patient flow, and general healthcare business
Medical office and billing/insurance verification experience preferable
Exceptional customer service skills
Able to handle a high volume of phone calls with daily targets
Must believe in a patient-centered approach
Outstanding teamwork attitude
Excellent interpersonal and communication skills
There is no tolerance for tardiness, absenteeism, or poor reliability
Learn and work at an efficient and fast pace
Must be self-motivated, with a great personality, fun to be around, and engaging on the phone

Nice To Haves

Knowledge of insurance rules and regulations including eligibility and referral requirements
Understanding of how a medical clinic works and each of the touchpoints within a patient's journey
Knowledge of medical terminology, anatomy, and HIPAA Guidelines
Computer knowledge, including Windows-based programs - EMR/EHR experience preferred

Responsibilities

Serving as one of the most valuable members of the FBJ team - you are a patient's FIRST IMPRESSION of us
Fast learning and retention of healthcare industry knowledge, i.e. medical terminology, services, anatomy, insurance, authorizations, EMRs, and more.
Heavy phone use, answering a multi-line phone as the first point of contact for the clinic
Cross-training in front office reception greeting patients, and checking them in and out for appointments
Answering a multi-line phone and serving as the first point of contact for patients
Field a variety of inquiries, requests, and conversations with patients
Schedule patient appointments for a multi-provider practice
Assist with and/or relay patient requests/questions to clinical staff
Monitor provider schedules to ensure scheduling accuracy
Perform various admin duties such as processing referrals, medical records, and test results
Other administrative projects/duties as directed

Benefits

Medical Insurance – Blue Cross Blue Shield of AZ (must work 30 hrs / week or more)
Annually, FBJ contributes the equivalent of $448 monthly to offset the cost for employees premiums
Health Savings Account (H.S.A.)
Voluntary Dental Insurance
Voluntary Vision Insurance
Telehealth medical care through BCBS
Voluntary Life Insurance
Group life insurance in the amount of $50,000 (paid for by FBJ, free for employees)
Voluntary Short-Term Disability
401k & 401k ROTH Retirement plan with Pension Plan After 1 year
Eight paid days off for holidays
Paid Time Off effective immediately 80 hours of PTO in your first year, with 120 hours provided to you on your anniversary date
$500 credit to be used at FBJ, if you or your family needs care with us