Patient Services Representative (PSR)

General Physician, PC•Buffalo, NY

11d•Onsite

About The Position

Patient Services Representative (PSR)/Medical Receptionist Join General Physician, P.C. Are you a Medical Receptionist (PSR) looking to take your career to the next level? General Physician, P.C., one of Western New York's most esteemed multi-specialty medical groups, is excited to welcome dedicated PSR's to our growing family. With a competitive salary, comprehensive benefits, and a strong commitment to work-life balance, this is an opportunity you won't want to miss. Location: Cardiology office in Buffalo, NY Position Type: Full-time, Day shift Mon-Fri 8am-430pm Why General Physician, P.C.? Work-Life Balance: Say goodbye to working nights, holidays, and weekends. No mandated overtime! Comprehensive Benefits: Medical, dental, vision, and more. Generous PTO: Enjoy your well-deserved time off. 401(K) with 3% Employer Contribution: Secure your financial future. Employee Discounts: Exclusive deals, including Verizon Wireless.

Requirements

High school diploma required; two-year college degree preferred
Proven work experience in a healthcare facility or strong customer service experience preferred
Knowledge of insurance and medical terminology preferred
Strong written and verbal communication skills with ability to utilize computer programs

Responsibilities

Serve as the initial point of contact with patients and family members through administrative duties such as check-in, check-out, and scheduling of appointments to help ensure efficient operations and patient flow.
Perform check-in duties such as verifying patient demographics and insurance eligibility, processing appropriate authorization forms, collecting co-payments, and following specific service line protocols.
Complete patient pre-registration by verifying insurance eligibility and contacting patients with questions/concerns, reviewing patient financial responsibility, and chart preparation following the Quality Checklist.
Check out patients upon appointment completion, schedule follow-up appointments and procedures, provide proper paperwork, and relay necessary information to patients.
Answer phones and route communication appropriately, schedule appointments and document patient interaction in the EMR system in a timely manner.
Manage incoming mail and fax documents in accordance with company policy, and process medical record requests and referrals.
Process end-of-day reconciliation of cash and credit card payments.
Perform general office duties such as document preparation, scanning, and filing.
Maintain the cleanliness of the patient waiting room and ensure proper notification is made regarding the timeliness of appointments.
Maintain a safe, secure, and healthy work environment by establishing and following standards and procedures, in accordance with internal and legal regulations.
Deliver exemplary customer service to provide a positive patient experience across the organization.
Perform other duties assigned by management.