Senior Partnership Manager, Healthcare

Stepful•New York City, NY

3d•$140,000 - $170,000

About The Position

As a Senior Partnership Manager, you’ll be at the center of Stepful’s ability to fulfill its mission: placing high-quality, job-ready graduates into real-world clinical experiences that launch healthcare careers. You will own relationships with Stepful’s most strategic clinical partners and be responsible for growing our national externship footprint. You’ll partner with health systems, pharmacies, and other providers to expand capacity, ensure high-quality student experiences, and create pathways from externships into full-time roles. You’ll collaborate cross-functionally with sales, operations, and learning to align supply, demand, and execution. This is a unique opportunity to scale a critical infrastructure layer in the healthcare workforce pipeline.

Requirements

You have proven experience independently managing senior client relationships at large, complex organizations – building trust, understanding needs, managing difficult conversations, and influencing clients
You excel at driving alignment across teams and balancing client needs with organizational priorities
You have strong commercial acumen – a knack for understanding opportunities to better serve a client, and the ability to influence toward deepening a partnership.
You love operating both at both the “big picture” and “detailed” altitudes – you can think strategically, and execute to bring that vision to life
You have excellent verbal and written (e.g., client-ready slides, emails) communication skills
You love systems-building and creating scalable infrastructure from the ground up
You’re an effective manager who can set ambitious goals, motivate teams to over-achieve, and oversee large initiatives end-to-end

Nice To Haves

You have worked in management consulting or a B2B go-to-market role (e.g., solutions consulting, account management, client success, sales, business development, strategic partnerships)
Experience working in education, talent/workforce development, healthcare, or B2B tech-enabled services companies
You are excited to help build a new function – partnering to evolve our ways of working, systems, and tools

Responsibilities

Serve as the primary point of contact for top-tier partners, building strong relationships, addressing concerns effectively, and opening new expansion opportunities.
Establish and own feedback loops from partners, translating insights into actionable recommendations for our operations and learning teams.
Monitor and improve key metrics, including new site activation, seat retention and growth, and capacity utilization.
Create playbooks to activate and expand seats at scale across all of our clinical partners, and manage their implementation and improvement through our team of Externship Coordinators.
Act as a partner advocate, providing internal teams with feedback on how we can evolve our solution and operations to better serve our externship partners.
Work collaboratively with our enterprise sales team to unlock externship capacity at key enterprise partners and participate in team pitches.