Senior Director, Client Partnership (Healthcare)
About The Position
Client Partnership is accountable for all aspects of the client relationship. This encompasses the health of the relationship, financials, quality of the work product and team motivation. It’s an equal mix of being a client’s strategic partner, Huge’s business operator, and an internal team champion. Their mission is to drive client success through great, user-centric work. Dedicated and driven, the Senior Director of Client Partnership provides both strategic and tactical leadership across multi-million dollar engagements, while keeping up-to-date on daily project activities. We need someone who’s able to identify a client’s business needs and work with both the client and the various Huge teams to understand, define, and build effective and innovative solutions that generate measurable results. A Senior Director of Client Partnership is the kind of person who will know what you want—and what you need—before you do. They can take on the point of view of both our clients and our internal teams and they know exactly how to express those perspectives, concerns, and requirements to the other side. They must be prepared to be as much of a leader as they are a communicator and mentor. This role will oversee comprehensive hospital and healthcare system redesign initiatives, requiring deep expertise in navigating clinical workflows, operational complexities, and stakeholder alignment to drive clarity, vision, and measurable improvements across patient, provider, and organizational experiences
Requirements
- Expert experience leading large-scale hospital system engagements within a design or innovation agency environment.
- Experience in a client services organization, preferably on projects with top tier consulting firms or interactive agencies (including web, mobile, video, brand, and strategic consulting projects).
- Healthcare-savvy client partner: Proven ability to navigate the complex dynamics of hospital systems and how patients, caregivers, and clinicians engage with healthcare brands and services.
- A strong point of view on the future of healthcare experiences.
- An ability to manage long term, multi-million dollar engagements with multiple project tracks and teams. A sharp mind, a good memory, and an attention to detail are absolutely key.
- Comfort interacting with clients of all levels and industry backgrounds, from the CEO to administrative support staff. They need to know intuitively how best to facilitate the relationship between Huge and our clients in any given situation.
- Strong understanding of web development technologies and design lifecycle. They should understand the work we do—and the new things we can be doing—as well as they understand our clients.
- An ability to manage and set client expectations. You combine the client's needs and our awesome abilities and you figure out the way to produce stunning work.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
