Senior Partner Manager, GSI Partnerships

Genesys•New York, IN

1d•$108,000 - $189,800•Remote

About The Position

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. About the Role Genesys is seeking a Senior Partner Manager to lead and scale select strategic Global Systems Integrator partnerships across the United States, with a strong focus on accelerating AI-driven growth. In this senior individual contributor role, you will own and execute joint go-to-market strategies that position Genesys Cloud AI as a priority platform within our GSI ecosystem. At Genesys, we are transforming the customer experience landscape with empathy, AI innovation, and global impact. Joining Genesys means becoming part of a team that helps organizations deliver proactive, personalized experiences at scale through the power of Genesys Cloud. Reporting to the Sr. Director of North American GSI Partner Sales, you will drive revenue, pipeline, and AI growth outcomes through complex, multi-party enterprise engagements. You will shape partner strategy, influence executive stakeholders, and mobilize cross-functional teams to deliver measurable business impact in a rapidly evolving AI environment.

Requirements

8 or more years of experience in enterprise technology sales, strategic alliances, or partner leadership roles
Demonstrated success driving revenue in AI, SaaS, and customer experience platforms
Proven track record of building partner-led pipeline and closing complex, multi-stakeholder enterprise deals
Experience influencing executive decision-makers within large GSIs
Strong understanding of enterprise sales methodologies, including MEDDPICC
Experience shaping and executing cross-functional go-to-market programs
Ability to translate Genesys Cloud CX and AI capabilities into clear business outcomes for partners and customers
High level of autonomy, strategic judgment, and disciplined execution
Strong written and verbal communication skills, including executive-level presentations
Ability to travel up to 30 percent
Bachelor’s degree required

Nice To Haves

MBA or relevant Master’s degree preferred

Responsibilities

Own the U.S. GSI partnership strategy for selected GSIs with full accountability for revenue, pipeline, and AI-specific growth targets
Develop and execute joint business plans that expand AI and CX solution adoption across priority industries
Position Genesys Cloud AI capabilities within partner practices, executive roadmaps, and transformation initiatives
Drive pipeline generation and co-sell execution across complex, enterprise-level opportunities
Influence senior partner executives and practice leaders to prioritize AI investment, enablement, and certification growth
Lead executive alignment cadences and strategic account planning sessions
Orchestrate collaboration across Sales, Pre-Sales, Industry, Marketing, and Partner teams to deliver coordinated go-to-market execution
Identify systemic barriers to growth and implement scalable programs to improve partner performance
Deliver clear, data-driven insights to leadership on pipeline health, partner engagement, and revenue performance