Senior Parcel Analyst

eShipping, LLC•Parkville, MO

About The Position

The Senior Parcel Analyst is responsible for continual analysis of our customer base to ensure competitive pricing. The Senior Parcel Analyst is responsible for many of the new account opportunities and interacts with Sales, Solutions, Account Management, and Executive teams regularly. This individual serves a critical role in identifying cost savings to our customers and profitability of our company and will have account specific responsibilities.

Requirements

Ability to work independently with minimal leadership oversight
The ability to effectively interact with Sales, Solutions, Account Management, and Executive teams
Excellent customer service, time management, and prioritization skills
Excellent oral and written communication skills in person and via phone
Ability to understand, interpret, and explain complex and abstract pricing issues and respond appropriately
Able to utilize sound, independent judgment and make responsible decisions and recommendations
Excellent follow-through and detail orientation
Able to effectively utilize computer programs including Word and Excel and transportation management system
Ability to work with a variety of people and personality types
Able to work within a fast-paced team environment
Work afterhours as necessary to meet customer needs
High school diploma or equivalent
Parcel experience required

Responsibilities

Responsible for new account opportunities
Leads account specific customer programs
Creates monthly reports by using data extraction to prepare and update reports
Creates one-off requested reports
Serves as the subject matter expert on parcel pricing structures, carrier service offerings, and market trends
Serves as the subject matter expert on parcel data formats, including all technology systems and vendors involved in the collection and transfer of parcel data
Develops and maintain market benchmarking processes
Serves as project manager and primary customer point-of-contact on all parcel procurement projects
Develops and proactively execute methods of reviewing customer parcel data to determine savings opportunities and present opportunities to internal and external partners
Creates and Manages daily automated reports for current customers
Assists with the development and maintenance of company KPI dashboards
Other administrative duties as assigned
Maintain knowledge of applicable Parcel agreements and protocols
Must be knowledgeable of transportation and logistics