Senior Order Processing Rep

NAMSA•St. Paul, MN

10d•$22 - $28

About The Position

NAMSA pioneered the industry and was the first independent company in the world to focus solely on medical device materials for safety. NAMSA started testing medical devices before the U.S. Food and Drug Administration started regulating such products in 1976. We are shaping the industry. NAMSA has been a key contributor to the development of the test methods that govern our industry. We have become the industry’s premier provider. We provide support for clients during every step of the product development lifecycle and beyond. Come and work for an organization with the: Vision to inspire innovative MedTech solutions that advance global healthcare, improve patient lives and accelerate Client success and the Mission to deliver best-in-class global MedTech development solutions through our people, expertise and technology by adhering to our core Values: Act with integrity in everything we do. Provide best-in-class customer experiences. Develop superior talent and deliver expertise. Respond with agility and provide timely results. Embrace collaboration, diverse perspectives and ideas. Job Description: • Receives and processes incoming test samples using the LIMS software; responsible for maintaining an efficient workflow process relative to sample prioritization. • Receives and responds to non-technical customer inquiries regarding status of tests and return of samples. • Processes requests from the laboratory. • Performs routine technical review of incoming work to determine test appropriateness and sample requirement. • Reviews incoming test articles, requested tests, and pricing in a timely and accurate fashion. • Investigates and resolves discrepancies with test samples. • May maintain customer database in LIMS, entering new accounts, updating change of address, and updating sales account manager. • May process and mark outgoing final reports, copy and fax and/or e-mail as requested. • May be required to ensure proper storage and expedient retrieval of all raw data, documentation, protocols, specimens, and interim final reports from the archives. • May serve as backup to receptionist for breaks and time off, as needed. Qualifications & Technical Competencies: • Associate’s degree in a related field or relevant laboratory experience required. • 2 to 4 years of customer service experience. • Strong PC and Microsoft Office skills required. • Type 35-45 wpm accurately. • Excellent written and verbal communication skills; good telephone etiquette; aptitude to learn and accurately perform clerical tasks. • Fluency in English is preferred. • Ability to work in a GLP/GMP environment

Requirements

Associate’s degree in a related field or relevant laboratory experience required.
2 to 4 years of customer service experience.
Strong PC and Microsoft Office skills required.
Type 35-45 wpm accurately.
Excellent written and verbal communication skills; good telephone etiquette; aptitude to learn and accurately perform clerical tasks.
Ability to work in a GLP/GMP environment

Nice To Haves

Fluency in English is preferred.

Responsibilities

Receives and processes incoming test samples using the LIMS software; responsible for maintaining an efficient workflow process relative to sample prioritization.
Receives and responds to non-technical customer inquiries regarding status of tests and return of samples.
Processes requests from the laboratory.
Performs routine technical review of incoming work to determine test appropriateness and sample requirement.
Reviews incoming test articles, requested tests, and pricing in a timely and accurate fashion.
Investigates and resolves discrepancies with test samples.
May maintain customer database in LIMS, entering new accounts, updating change of address, and updating sales account manager.
May process and mark outgoing final reports, copy and fax and/or e-mail as requested.
May be required to ensure proper storage and expedient retrieval of all raw data, documentation, protocols, specimens, and interim final reports from the archives.
May serve as backup to receptionist for breaks and time off, as needed.