Senior Operations Vendor Performance Analyst

Blue Cross Blue Shield of Minnesota•Eagan, MN

2d•Hybrid

About The Position

In this position you will be responsible for performing highly complex technical and analytical work under limited supervision in support of driving the vendor performance through research, process audit, oversite and analysis of data for the Operations Division. The focus is on end-to-end vendor support that drive the operation of the business to ensure services and transactions are processed in a timely and accurate manner.

Requirements

5+ years of related professional experience. All relevant experience including work, education, transferable skills, and military experience will be considered.
Excellent collaborative, interpersonal, oral and written communication skills.
Willingness to travel domestic or internationally, up to 4 weeks at a time.
Intermediate technical skills (Microsoft Office - Excel, Word, Access).
Desire to excel and ability to work in a high paced environment, handling multiple responsibilities and projects.
Strong work ethic, flexible.
High school diploma (or equivalency) and legal authorization to work in the U.S.

Nice To Haves

Bachelor's degree.

Responsibilities

Participates in process change and redesign to implement improvements (including business requirements and acceptance testing) to support operational vendors.
Analyze KPI metric to root cause performance issues and drive results.
Creates, maintains and monitors vendor performance records to baseline historical performance and trend and track performance over time.
Frequently interacts with functional leaders at vendor location to provide guidance and performance feedback.
Communicates and collaborates with operations stakeholders as needed to support overall Blue Cross quality and customer experience objectives.
Identifies opportunities and recommends solutions that increases automation and resolves system deficiencies.
Maintains awareness of systems, processes and expertise to support operations outsourced business units.
Participates in assigned workgroups, committees, and project implementations.
Collaborates with business and technical units to serve as vendor champion with internal stakeholders.
Acts as mentor for other individuals in the department.