Fulfillment Analyst - Vendor Operations

WTW • Tampa, FL

8d • $45,000 - $55,000

About The Position

The Fulfillment Analyst is responsible for executing day-to-day operational tasks with precision and efficiency. This role supports Via Benefits across multiple operational process areas, including card services, collateral management, COBRA administration, vendor coordination, and project-based initiatives.

Requirements

• Bachelor’s degree or equivalent experience
• Strong attention to detail and organizational skills
• Experience in fulfillment operations, vendor coordination, or benefits administration
• Proficiency in Excel and data reconciliation tools
• Familiarity with SLA/KPI metrics and dashboard reporting
• Effective communication and problem-solving abilities
• Ability to manage multiple tasks and meet deadlines
• Comfortable working independently and in a team environment
• Quick learner with adaptability to new systems and processes
• Proficient in MS Office Suite
• Availability outside regular business hours as needed

Nice To Haves

• Prior experience with HSA, FSA, HRA, or COBRA is a plus
• SQL experience (Oracle PL/SQL or similar) is a plus

Responsibilities

• Fulfillment Operations: Coordinate with internal teams and external vendors to ensure timely production and delivery of printed materials.
• Supports and maintain fulfillment process documentation and SOPs.
• Conduct quality assurance checks on printed materials and mailing batches.
• Track fulfillment metrics and identify opportunities for process optimization.
• COBRA Administration: Validate and process COBRA eligibility files, ensuring accuracy and timely transmission to vendors.
• Monitor COBRA enrollment and disenrollment activities and escalate discrepancies.
• Collaborate with internal teams to ensure adherence to COBRA regulations.
• Maintain audit trails and documentation for COBRA-related activities.
• Support client-specific COBRA configurations and implementation requirements.
• Card Services: Manage card issuance workflows, including eligibility validation, vendor coordination, and delivery tracking.
• Monitor card activation rates and troubleshoot issues with card functionality or delivery.
• Reconcile card transaction data and escalate anomalies to internal team.
• Support card program enhancements and participate in testing of new card features or platforms.
• Maintain secure handling procedures for sensitive cardholder data.
• Vendor Management: Track vendor performance against SLAs and KPIs; supports preparation of monthly and quarterly performance reports.
• Analyze vendor cost data and contribute to budgeting and forecasting efforts.
• Supports maintenance of dashboards for SLA/KPI tracking and reporting.
• Systems & Testing: Execute test cases for system enhancements, new releases, and bug fixes.
• Document and report system issues, working with IT teams to resolve them.
• Support UAT (User Acceptance Testing) for new processes or client implementations.

Benefits

• Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
• Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off
• Retirement Benefits: Contributory Pension Plan and Savings Plan (401k). All Level 38 and more senior roles may also be eligible for non-qualified Deferred Compensation and Deferred Savings Plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees