Senior Operations Supervisor

EVERSANA•Memphis, TN

About The Position

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us! Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA. ESSENTIAL DUTIES AND RESPONSIBILITIES: PEOPLE LEADER Our people leaders are tasked with delivering excellent business results through the efforts of their teams. These results are achieved by: Develop staff members assigned to the area Ensure all operation associates perform their duties and responsibilities in accordance with applicable standard operation procedures (SOPs) Complete all special projects assigned by the Operations Manager or their designated representative Demonstrate effective problem investigation and resolution skills Monitor, track and discipline staff employees as necessary. Facilitate a safe operational environment for all employees by strictly complying with and enforcing all company safety requirements. All other duties as assigned Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. People leaders must possess both the skills to effectively accomplish these tasks and the emotional intelligence to do so in alignment with our cultural values. In addition to the critical management and leadership tasks listed above, this role also includes the following unique responsibilities: Ensure all operations associates are in compliance with Current Good Distribution Practices (cGDP) and Current Good Manufacturing Practices (cGMP) Proactively train, demonstrate, instruct, and counsel employees to ensure that SOPs are followed and productivity targets are met Supervise and lead employees through a variable workload of tasks as dictated by dynamic client business needs Work with the Operation Managers to evaluate and implement approved process changes to improve productivity Promptly respond to Eversana client requests as required Generate and submit safety incident reports; ensure that all members involved in safety incidents are sent for urinalysis immediately following the incident. EXPECTIONS OF THE JOB: Assists in directing the workflow while sharing the workload with co-workers. Effectively communicates with co-workers and the supervisor regarding work requirements. The ability to function as a conduit between supervisors and co-workers. Pays meticulous attention to detail and possesses a task-oriented work ethic. Flexibility and composure in response to changing requirements. Ability to receive and convey information accurately in a timely manner. Ability to complete tasks with minimal supervision in a timely manner on a daily basis. Ability to consistently meet minimum productivity standards Ability to safely operate fork lift equipment without incident. Ability to maintain zero defect performance. Analytical aptitude. Self-motivated. Solution-oriented. Travel <5% Locally Hours Availability of 1-2pm until The above list reflects the general details necessary to describe the expectations of the position and shall not be construed as the only expectations that may be assigned for the position. An individual in this position must be able to successfully perform the expectations listed above. MINIMUM KNOWLEDGE, SKILLS AND ABILITIES: The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.

Requirements

A college degree or equivalent experience
Strong communication skills across multiple departments
Effective reasoning and problem-solving skills
1-5 years leadership experience within a 3PL/warehouse environment
Ability to set the pace in team environment.
Ability to maintain composure in a fast-paced environment.
Ability to focus on detail and quality.
Ability to efficiently use IT hardware, software and peripherals as it pertains to the performance of daily tasks.
Ability to listen and respond with empathy and tact.
Ability to safely and efficiently operate power equipment in a confined environment.

Nice To Haves

Education: Bachelor’s degree
Communication: Bilingual in English and Spanish
Experience and/or Training: Inventory Control, Cost Savings Initiatives, Production Scheduling, Lean Manufacturing, 5s, Product Implementation and Launch
Technology/Equipment: WMS Systems: AS 400, MARC, Manhattan, SAP, Red Prairie, MS Windows: Excel, Outlook
2-3 years experience working in a warehouse preferably in the receiving department

Responsibilities

Develop staff members assigned to the area
Ensure all operation associates perform their duties and responsibilities in accordance with applicable standard operation procedures (SOPs)
Complete all special projects assigned by the Operations Manager or their designated representative
Demonstrate effective problem investigation and resolution skills
Monitor, track and discipline staff employees as necessary.
Facilitate a safe operational environment for all employees by strictly complying with and enforcing all company safety requirements.
All other duties as assigned
Ensure all operations associates are in compliance with Current Good Distribution Practices (cGDP) and Current Good Manufacturing Practices (cGMP)
Proactively train, demonstrate, instruct, and counsel employees to ensure that SOPs are followed and productivity targets are met
Supervise and lead employees through a variable workload of tasks as dictated by dynamic client business needs
Work with the Operation Managers to evaluate and implement approved process changes to improve productivity
Promptly respond to Eversana client requests as required
Generate and submit safety incident reports; ensure that all members involved in safety incidents are sent for urinalysis immediately following the incident.
Assists in directing the workflow while sharing the workload with co-workers.
Effectively communicates with co-workers and the supervisor regarding work requirements.
The ability to function as a conduit between supervisors and co-workers.
Pays meticulous attention to detail and possesses a task-oriented work ethic.
Flexibility and composure in response to changing requirements.
Ability to receive and convey information accurately in a timely manner.
Ability to complete tasks with minimal supervision in a timely manner on a daily basis.
Ability to consistently meet minimum productivity standards
Ability to safely operate fork lift equipment without incident.
Ability to maintain zero defect performance.
Analytical aptitude.
Self-motivated.
Solution-oriented.