Senior, Operations Specialist

WM•Key West, FL

1d•Onsite

About The Position

This Senior Operations Specialist role provides advanced clerical and administrative support to departmental Managers, assisting in coordinating all aspects of daily operations, including data recording and reporting. As a senior-level specialist, the individual is expected to be more experienced in an administrative/operational support capacity, performing at a higher level of responsibility with minimal supervision compared to an entry-level specialist. The duties and tasks are varied and may be somewhat complex, requiring the ability to resolve most questions and problems independently, referring only the most complex issues to higher levels.

Requirements

High school diploma or G.E.D. (accredited)
Three years relevant work experience in a comparable role.
Knowledge and practical ability to use a computer and Microsoft Office software.

Responsibilities

Assists in troubleshooting and resolving safety, service, and operational issues.
Creates, distributes, and closes-out customer tickets on a daily basis.
Maintains and distributes department related information on a daily basis.
Communicates with other supervisors and managers about operations and/or dispatch issues.
Completes and maintains a variety of reports as directed by the department manager.
Uses software tools to manage a variety of tasks, such as procurement, time and attendance, safety incidents, and contract labor.
Assists with data collection and reporting required for incentive pay programs.
Assists with the processing of payments and other financial tasks as necessary.
Assists in the implementation of operational projects as needed.
Communicates with customers about service issues as needed.
Communicates with employees about scheduling and work assignments as needed.
May enter and maintain Service Machine SMART data on a daily basis.
Performs other duties as assigned.