Senior Operations Processor (Work Director 2)

Wells Fargo•Tukwila, WA

38d•$26 - $34•Onsite

About The Position

Wells Fargo is seeking a Senior Operations Processor who will provide team support in the Lockbox Business Operations as part of Payment Operations. Learn more about the career areas and lines of business at wellsfargojobs.com. As a Work Director, you will oversee the daily activities for a functional area within Lockbox Operations. You will coordinate, prioritize, and distribute daily work; monitor work in progress, adjustment staff resources as needed; coordinate training; and assist in scheduling staff to meet production deadlines. Provide production and performance feedback to site leadership. Other duties may include opening, receiving, logging, batching, scanning, preparing, and distributing incoming and/or outgoing mail, as well as data entry and routine math calculations. The successful Work Director will demonstrate strong attention to detail, organizational skills, ability to follow procedures, and basic computer knowledge. They have the desire and motivation to constantly improve their ability to perform each function quickly and accurately. The working environment is fun with a casual dress code in a highly secure facility. In this role, you will: Support Operations in completing larger and more complex business, operational, and customer support initiatives and overall effectiveness of team performance Use technical expertise in the designated area and resolve escalated issues Provide feedback and present ideas for improving or implementing processes and customer support Perform complex operational and customer support initiatives within Operations functional area Assist staff, managers, and colleagues and provide guidance and interpretation of policies and procedures Apply technical knowledge and expertise to perform work and action requests Provide subject matter expertise and interpretation of procedures to staff Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals Interact with internal customers Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Requirements

4+ years of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Ability to work holidays and overtime
Ability to provide flexible scheduling
Ability to lift 15+ pounds
Ability to stand/walk for long periods of time

Nice To Haves

Lockbox or high-volume processing experience in a fast-paced, deadline-driven production environment
Leadership experience, including training and providing performance feedback to staff/managers
Ability to coordinate multiple tasks and distribute complex work
Effective organizational, multi-tasking, and prioritization skillset
Quality Review skills
Excellent verbal, written, and interpersonal communication skills
Basic Microsoft Office skills
Adaptability and flexible under often challenging and stressful situations
Ability to oversee multiple tasks and workflows simultaneously

Responsibilities

Support Operations in completing larger and more complex business, operational, and customer support initiatives and overall effectiveness of team performance
Use technical expertise in the designated area and resolve escalated issues
Provide feedback and present ideas for improving or implementing processes and customer support
Perform complex operational and customer support initiatives within Operations functional area
Assist staff, managers, and colleagues and provide guidance and interpretation of policies and procedures
Apply technical knowledge and expertise to perform work and action requests
Provide subject matter expertise and interpretation of procedures to staff
Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
Interact with internal customers
Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements