Senior Operations Processor

Wells Fargo Bank•Chandler, AZ

4d•Hybrid

About The Position

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. It all begins with outstanding talent. It all begins with you. About this role: Wells Fargo is seeking a Senior Operations Processor within Commercial Banking Operations. Learn more about the career areas and lines of business at wellsfargojobs.com. In this role, you will: Support Operations in completing larger and more complex business, operational, and customer support initiatives and overall effectiveness of team performance Use technical expertise in the designated area and resolve escalated issues Provide feedback and present ideas for improving or implementing processes and customer support Perform complex operational and customer support initiatives within Operations functional area Assist staff, managers, and colleagues and provide guidance and interpretation of policies and procedures Apply technical knowledge and expertise to perform work and action requests Provide subject matter expertise and interpretation of procedures to staff Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals Interact with internal customers Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Requirements

4+ years of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Ability to work a hybrid schedule, at least 3 days a week working in office.
Ability to work additional hours based on business need.

Nice To Haves

Call center customer service experience in the financial services industry
Hogan experience
1+ years of Data entry experience
Proficient in MS Office, particularly MS Excel
Ability to work independently, organizing and managing multiple priorities
Excellent verbal, written, and interpersonal communication skills
Capability to navigate multiple computer systems, applications, and utilize search tools to find information
Aptitude to work in a fast-paced deadline driven environment
Energetic, quick learner, positive attitude, self-motivated

Responsibilities

Support Operations in completing larger and more complex business, operational, and customer support initiatives and overall effectiveness of team performance
Use technical expertise in the designated area and resolve escalated issues
Provide feedback and present ideas for improving or implementing processes and customer support
Perform complex operational and customer support initiatives within Operations functional area
Assist staff, managers, and colleagues and provide guidance and interpretation of policies and procedures
Apply technical knowledge and expertise to perform work and action requests
Provide subject matter expertise and interpretation of procedures to staff
Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
Interact with internal customers
Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements