Senior Operations Manager

Northeast Men's Health•West Bloomfield Township, MI

23d•$130,000 - $150,000

About The Position

Northeast Men’s Health is a fast-paced, high-volume concierge medical practice with locations across Massachusetts, New Hampshire, Rhode Island, and Connecticut. In addition, we operate over 29 practices nationwide and continue to grow rapidly. We change men’s lives for the better every day, we love what we do, and we’re looking for the best people to join us. Our environment is energizing, patient-focused, results-driven, and refreshing. We want great people who are excited to grow with the organization, lead high-performing teams, and make a meaningful impact. We are seeking a Senior Operations Manager to oversee operations across 4+ concierge-style medical clinics within the region (South – Farmington, Warwick). This role is critical in driving operational performance, financial outcomes, and clinical quality while ensuring a consistently exceptional 5-star patient experience. This is a highly visible leadership role responsible for overseeing daily clinic operations, developing and supporting strong teams, and ensuring operational excellence across all assigned locations. The ideal candidate is a strategic and hands-on leader who thrives in a fast-paced healthcare setting and can lead teams to deliver excellence at scale. We are looking for individuals who are motivated, growth-oriented, and passionate about building high-performing teams while helping elevate the patient experience across every clinic. If you are driven, enjoy ownership and accountability, and want to be part of an expanding organization that is making a real impact, we would love to meet you.

Requirements

5+ years of multi-site operations management (medical, wellness, or concierge healthcare preferred).
Strong background in inventory, labs, and compliance oversight.
Bachelor’s in Healthcare Administration, Business, or related field (advanced clinical certification a plus).
Skilled with EMR/EHR and CRM systems (e.g., Salesforce, AMD).
A strategic, data-driven leader with hands-on operational expertise.

Responsibilities

Strategic & Financial Leadership
Own clinic financials: order processing & expense control.
Partner with leadership on staffing models, growth planning, and forecasting.
Analyze KPIs, implement corrective actions, and report results.
Multi-Clinic Oversight
Lead operations across multiple clinics, ensuring consistency in protocols, workflows, and service standards.
Drive efficiency in patient flow, scheduling, and service delivery.
Oversee labs, compliance, and quality assurance.
Team Leadership
Mentor and develop clinical and administrative teams.
Conduct reviews, set clear expectations, and build a culture of accountability.
Patient Experience & Compliance
Uphold a 5-star service model with exceptional patient care.
Monitor satisfaction data and implement improvements.
Ensure regulatory compliance (CLIA, OSHA, certifications).