Senior Operations Manager

Amerit Fleet Solutions•Tukwila, WA

8d•$135,000 - $160,000•Onsite

About The Position

Amerit Fleet Solutions, a leading provider of comprehensive fleet maintenance solutions, is seeking an experienced, inspired and mission-driven Senior Operations Manager to join our growing team! The Senior Operations Manager is responsible for overseeing service operations in the greater Seattle area. This is single customer focus that involves a multi-faceted approach to maintenance, customer service and account management. The SOM will have a strong background in operations as well as maintenance/fleet management. The scope of responsibilities will be the management and oversight of fleet managers and local administrators, across multiple regional sites. The SOM will oversee the day-to-day operations for the entire region and serve as the account manager. As the account manager the SOM will ensure and coordinate items like billing inquiries, monthly close out, reporting monthly metrics such as PM/DOT and other KPI data, to include SLA’s, EHS and safety for the region. The SOM will be a direct conduit for all customer inquiries and feedback, to include monthly surveys, as well as host weekly and monthly meetings. Candidates should have a strong and diverse background in automotive and diesel repairs; servicing a large fleet of light, medium and heavy-duty equipment to include gas, electric, diesel and CNG/propane assets. This will include assts such as: cars, trucks, semis, trailers, man-lifts, stackers, forklifts, scooters, cargo vans, generators, light towers, and some specialty equipment to include fuel trucks and tankers. We are looking for an experienced self-starter with excellent leadership and communication skills. Success will be based in uptime and readiness of the customers assets, an outstanding safety and quality record, EHS compliance, data management, communication, problem solving as well as staffing and overall business performance. Candidates will be required to pass a background check.

Requirements

Bachelor's degree preferred. Ten or more years of relevant experience in managing large fleets and maintenance
Technical background to understand mechanical repairs, diagnosis, as well tooling, inventory, and fleet management systems
Proven experience in management for operations, planning, maintenance, and customer service
Great communication and data skills to include Outlook, Excel, and PowerPoint
People skills. Ability to find and attract talented team members, train and retain highly effective employees to minimize service interruptions
Proven ability to lead cross-functional teams leveraging a project management framework
Strong analytical and problem-solving skills with extensive business acumen
Excellent communication and intercultural skills
Strong written and verbal communication skills
A business focused way of thinking and a strong hands-on, results-driven mentality combined with a high desire to work strategically
Passionate self-starter, decisive, able to partner with the customer and effect the desired outcomes

Responsibilities

Ensure consistent delivery of customer KPIs/SLAs: day to day service levels, communication, system updates, as well as customer experience, quality, and compliance measures
Responsible for the operations lead of your team and for the delivery of the overall metrics & quality targets
Proactively partner with key client contacts fostering healthy business relationship in line with client expectations
Day to day system updates and site reporting to ensure productivity: units are being scheduled, work is being performed timely, and customer business units are aware of the status of all equipment
Proactive planning and scheduling or repairs, communication for down or out-of-service assets, as well a parts and inventory management across the footprint
Ability to build partnerships and manage suppliers and third-party service vendors in support of parts, repairs, warranty work or specialty work
Responsible for the development of the operational talent pool by optimizing the skills of the existing team, in partnership with our internal EHS, safety and training departments
Have a well-defined communication and engagement model in place to ensure all teams understand the performance of the business and also that they understand the needs of their teams
Responsibility and accountability for the operational performance of the client areas and for exceeding targets of all required metrics
The continuous identification implementation of operational best practices through interaction with the wider team
Motivate and effectively performance manage Operations and Team Managers within the account to ensure delivery of overall targets and business plan
Selecting, effectively managing and coaching Operations and Team Managers
Managing client engagement

Benefits

Full benefits within 30 days
Medical, dental, vision, prescription drug coverage, life insurance, disability insurance
401(k) match program
Unlimited vacation, holidays, and sick time
Commitment to your safety through boot and prescription safety glasses reimbursement
Career and learning development with an extensive training program through our Amerit University
Employee referral program, up to $500 bonus
ASE certification program with fee reimbursement and bonus
Employee recognition platform that includes opportunities to redeem points for merchandise
Employee Assistance Program (EAP)
24/7 nurse triage line
Employee discounts on cell phone service and entertainment tickets
Employee resource groups (ERGs) that foster inclusion