Senior Manager Operations

Liberty Hardware•Winston-Salem, NC

7d•$90,000 - $130,000•Onsite

About The Position

At Liberty Hardware, we empower people to transform their spaces with innovative, stylish, and functional home solutions. As part of the Masco family of brands, we are committed to operational excellence, customer satisfaction, and building a culture where people thrive. We believe that diverse perspectives and inclusive leadership drive better outcomes for our customers, our teams, and our business. Position Summary: Liberty Hardware is seeking a Senior Operations Manager to lead day-to-day operations within our Winston-Salem Distribution Center, supporting a multi-shift team of associates . Reporting to the Site Director, this role is responsible for executing the order fulfillment strategy, driving performance, and fostering a culture of accountability, innovation, and continuous improvement. The Senior Operations Manager will play a critical role in delivering exceptional service, optimizing material flow, and supporting Liberty’s long-range business goals.

Requirements

Bachelor’s degree in business, supply chain, operations, or related field
Minimum 8 years of progressive leadership experience in logistics, warehousing, or distribution, including multi-shift team management.
Proven ability to lead complex initiatives, drive change, and deliver results in a fast-paced environment.
Experience developing and implementing standard operating procedures.
Strong interpersonal and relationship-building skills with demonstrated senior-level presence.
Analytical problem solver with strategic planning capabilities and comfort navigating ambiguity.
Proficiency in Microsoft Office Suite; advanced Excel and PowerPoint skills preferred.

Nice To Haves

Master’s/MBA preferred.
Familiarity with warehouse automation and optimization are preferred.

Responsibilities

Lead daily operations across three shifts, ensuring consistent performance in service, quality, cost, and safety.
Implement the 1–3 year order fulfillment strategy, aligning material flow and distribution processes with evolving B2B and B2C business needs.
Establish and monitor KPIs using data-driven reporting and analytics to drive accountability and continuous improvement.
Leverage Warehouse Management Systems and Masco Operating System (MOS) tools to improve efficiency, reduce waste, and enhance customer satisfaction.
Build and sustain a high-performing team by promoting development at all levels, fostering engagement, and creating a strong talent pipeline.
Partner with Inventory Control, Customer Service, IT, HR, and other departments to ensure seamless operations and alignment with broader business objectives.
Ensure operational compliance with customer requirements and internal standards, including inventory accuracy and cycle count certification.
Support automation initiatives and explore technology enhancements to improve scalability and responsiveness.
Model Liberty’s values and foster a culture of empowerment, adaptability, and high performance.