Senior Operations Manager, SSD- DC

Amazon • Union City, GA

19h • $135,000 - $182,700 • Onsite

About The Position

The NA Sub-Same Day Distribution Center (SSD DC) network is seeking a Sr. Operations Manager to own Site Operations. Amazon’s Sub-Same Day (SSD) network is designed to fulfill speed-sensitive products to Amazon’s customers in as little as 5-hours. Distribution Centers support this mission by holding safety stock which can be transshipped to each fulfillment center on an as-needed basis. The Sr. Operations Manager is responsible for all budgetary, people development and operations objectives, covering all aspects of operation or functions at the site. This includes managing and leading a team of Operations and Area Managers, coaching and mentoring them to meet performance objectives, building positive employee relations, and developing leadership bench strength within the Fulfillment Center. The role focuses on people development, crafting performance metrics, and driving efforts at a large (1MM+ sq ft) SSD Distribution Center. The manager will foster a culture of continuous improvement, utilizing Lean and Six Sigma methodologies. They will also partner with Operations, Program Managers, Finance, S&OP, WHS, and other adjacent teams to drive high standards and innovation in processes related to inventory health, customer-facing quality, and both leader and associate onboarding.

Requirements

• Bachelor's degree or equivalent, or 2+ years of equivalent experience

Nice To Haves

• Bachelor's degree or equivalent, or experience in Engineering, Operations, Business Administration, or a related field

Responsibilities

• Responsible for the overall safety, quality and performance and customer experience of either Inbound or Outbound operations.
• Lead the team and set expectations for the Operations and Area Managers. Measures performance, provides feedback, and holds Ops Managers accountable for their performance and the performance of their departments.
• Drives creation of quality initiatives, process change initiatives and other Lean initiatives to enable their functional area and ultimately the FC to meet and exceed business plan.
• Leverages the Operations and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area.
• Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.
• Works closely with support staff (HR, Finance, Facilities, Safety, IT and other Sr. Operations Managers) to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives.

Benefits

• sign-on payments
• restricted stock units (RSUs)
• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Senior