Senior Operations Manager

WAYB, Inc.•Salt Lake City, UT

1d•Onsite

About The Position

WAYB never stops raising the bar on family products that are safer, healthier, and responsibly made. With thoughtful design and materials, we reinvent on-the-go gear to be better for families and the planet — way better. We are a fast-moving, high-growth team that values ownership, clarity, and continuous improvement. As we scale, we are looking for a strong operations leader who can bring structure, visibility, and efficiency across our end-to-end operations. We are looking for a hands-on, highly capable Senior Operations Manager who will own and elevate our operational performance across logistics, fulfillment, and supply chain. This role is not just about managing day-to-day execution — you will be expected to: Evaluate our current operations end-to-end Identify inefficiencies and gaps Design and implement scalable systems and processes Drive measurable improvements in cost, speed, and reliability You will partner closely with Finance leadership to align operational execution with financial goals, while acting as the primary driver of operational excellence across the business.

Requirements

5–8+ years of experience in operations, logistics, or supply chain (consumer goods preferred)
Proven experience improving operational systems and processes
Strong understanding of fulfillment, inventory management, and logistics networks
Experience working with 3PLs, EDI, and retail compliance requirements
Demonstrated ability to use data to drive decisions and improvements
Experience leading teams in a fast-paced environment
Bachelor’s degree in Operations, Business, or related field preferred

Responsibilities

Own overall operational performance including fulfillment cost, transportation efficiency, time-to-market, and service levels
Establish, track, and improve KPIs across logistics, fulfillment, and customer experience
Purchase Order submission along with Supply/Demand manager tracking and reporting
Proactively identify bottlenecks and implement solutions before they impact performance
Deliver consistent, data-driven reporting to leadership with clear insights and action plans
Conduct a full evaluation of current operational workflows and systems
Design and implement scalable processes to support growth
Standardize SOPs across all operational functions
Evaluate and implement tools that improve visibility, automation, and control (3PL, EDI, returns, reporting, etc.)
Lead continuous improvement initiatives with measurable impact
Oversee end-to-end logistics including inbound, outbound, inventory, and fulfillment operations
Own performance metrics such as OTIF, ASN accuracy, routing compliance, chargebacks, and deductions
Manage and optimize relationships with 3PLs, warehouses, and carriers
Ensure full compliance with retailer requirements (labeling, routing, documentation)
Serve as escalation point for operational and retailer issues
Partner with Finance, Planning, Production, Marketing, Ecommerce, Retail, and B2B teams
Align operational execution with financial targets and business priorities
Improve coordination across teams to ensure smooth product flow and launch execution
Support onboarding/offboarding of partners and operational integrations
Lead and develop the onsite operations team with a focus on accountability and performance
Ensure strong day-to-day execution while building long-term capability
Create a culture of ownership, clarity, and continuous improvement