Senior Operations Manager - Supply Partnerships

Snorkel AI•New York City, NY

10d•$130,000 - $200,000

About The Position

At Snorkel, we believe meaningful AI doesn’t start with the model, it starts with the data. We’re on a mission to help enterprises transform expert knowledge into specialized AI at scale. The AI landscape has gone through incredible changes between 2015, when Snorkel started as a research project in the Stanford AI Lab, to the generative AI breakthroughs of today. But one thing has remained constant: the data you use to build AI is the key to achieving differentiation, high performance, and production-ready systems. We work with some of the world’s largest organizations to empower scientists, engineers, financial experts, product creators, journalists, and more to build custom AI with their data faster than ever before. Excited to help us redefine how AI is built? Apply to be the newest Snorkeler! About the Team The Supply team at Snorkel is responsible for building, scaling, and sustaining the global expert contributor (EC) ecosystem that powers our data delivery. This includes a mix of internal sourcing, self-serve contributors, and external supply partners such as BPOs. The team works closely with Delivery, Product, Engineering, and EC Experience to ensure we can reliably operate at scale, maintain the highest quality bar, and support 24/7 delivery across customers and domains. About the Role The Supply Partnerships Manager owns Snorkel’s external supply partnerships, with a primary focus on BPO relationships that augment our EC network. This role is responsible for setting the strategy for how we scale supply through partners, ensuring balanced global coverage, and holding partners to Snorkel’s quality, performance, and reliability standards. You will manage partner relationships end to end—from onboarding and commercial terms to ongoing performance management—while partnering cross-functionally to ensure BPO contributors have a high-quality, well-supported experience on the Snorkel platform. This role is critical to enabling Snorkel’s growth, operational resilience, and ability to deliver high-quality data at scale. About You You are an experienced operator who is comfortable owning external partnerships at scale. You bring a balance of strategic thinking and hands-on execution, can hold partners accountable to high standards, and thrive in fast-moving, ambiguous environments. You are collaborative by default, data-informed in your decision-making, and motivated by building durable systems that scale.

Requirements

5+ years of experience in partnerships, operations, supply chain, vendor management, or a related role.
Proven experience managing BPOs or external partners at scale.
Strong operational and execution mindset, with the ability to set strategy and deliver results.
Experience holding partners to high quality and performance standards.
Excellent communication, relationship management, and stakeholder alignment skills.
Comfort operating in fast-paced, ambiguous environments.

Nice To Haves

Experience supporting global or 24/7 operations.
Familiarity with marketplaces, contributor platforms, or crowdsourced labor models.
Experience working closely with Product and Engineering teams.
Strong analytical skills and comfort using data to drive decisions.

Responsibilities

Own and scale Snorkel’s BPO and supply partner ecosystem to support global, 24/7 delivery.
Define and execute the strategy for partner expansion, ensuring balanced geographic coverage and reduced concentration risk.
Manage partner relationships end to end, including quality standards, performance tracking, communication, and regular operating cadences.
Establish and maintain clear commercial terms, contracts, and expectations in partnership with Finance and Legal.
Design and oversee a scalable, systematized onboarding experience for partners and contributors.
Partner with Product, Engineering, Delivery, and EC Experience to improve tasking workflows and contributor experience.
Track and report on key supply metrics (capacity, quality, cost, utilization) and drive continuous improvement.

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