Senior Operations Manager, Amazon Air

Amazon • Rockford, IL

1d • Onsite

About The Position

At Amazon, we're working to be the most customer-centric company on earth. To
get there, we need exceptionally talented, bright, and driven people. The Air
Hub Senior Operations Manager has complete responsibility for inbound, outbound,
package sortation and ramp operations or a functional process responsibility
within the hub on a specified shift or across multiple shifts.

Requirements

• Bachelor's degree, or 2+ years of full-time Amazon experience
• Experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and terminations
• 7+ years of direct management experience
• Work flexible schedule including weekends, nights, and holidays
• Experience with performance metrics and process improvement and Lean techniques
• Individuals hired into this position will have unescorted access privileges to airport security identification display areas (SIDA). For this reason, eligibility for this role will be limited to individuals who pass a security screening, as required by the FAA, DHS, and TSA (as applicable).
• Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable.
• This position requires an employee’s full and unimpaired skills and judgment to safely execute their job duties to ensure the safety and security of Amazon AIR personnel, third-party contractors, Airport personnel, cargo, and equipment. This position is therefore designated as a safety sensitive position and is subject to mandatory pre-employment and, where permitted, post-hire drug testing.

Nice To Haves

• Master's degree or above in relevant field of operations
• Experience working in fast paced environments, and managing workload even during times of stress, or escalated activity
• Experience in the areas of management and leadership development, organization development, learning and development, group facilitation, training and training design, or equivalent business experience
• Interest in long-term career development through assignments in multiple FCs across the nation
• Track record of effectively leading an operation comprising both salaried and hourly staff of at least 100
• Demonstrated ability to successfully develop others into higher levels of leadership in an organization

Responsibilities

• Lead and manage the outbound, inbound, package sortation and ramp operations within the Air Hub
• Responsible for the overall safety, quality, performance and customer experience of the shift.
• Carry out supervisory responsibilities in accordance with the organization’s policies and procedures.
• Accountability for meeting and exceeding operational goals.
• Strategic planning and forecasting; appraise performance; reward and discipline employees; resolve problems; and address staffing needs.
• Mentor, train and develop teammates for career progression and learning
• Ability to develop and share best practices across the shifts and network.
• Develop and implement processes required to support hub launch.
• This position requires a candidate with the proven ability to drive process improvements and the ability to keep pace with our explosive growth while motivating others to meet the challenges of an extremely deadline-driven environment.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level