Senior Station Manager, Amazon Last Mile Operations

Amazon • London, KY

4d

About The Position

RSR Sr. Station Leaders are responsible for all budgetary, people development
and operations objectives for an RSR Delivery Station. Additional
responsibilities include managing and leading a team of Operations and Area
Managers, coaching and mentoring the team to ensure performance objectives are
met, building positive employee relations and building leadership bench strength
within the DS.

Requirements

• Bachelor's degree or equivalent, or 2+ years of full-time Amazon experience
• Experience managing a salaried, hourly and agency workforce in a logistics, fulfillment, last-mile manufacturing, engineering, production or distribution environment
• Experience in performance metrics, process improvement, and Lean methodologies
• Experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and terminations
• Experience working with and managing third party vendors
• Experience leading large contingent workforce programs
• Work flexible hours as business demands, including overnight, weekends and holidays
• Demonstrated track record of delivering performance and financial based results in high pressure environments
• Strong analytical capability; track record of digging into data and finding solutions for a variety of operational problems
• Excellent communication skills (including local language and English, written and verbal)

Nice To Haves

• Degree in Engineering, Operations or related field and MBA preferred
• Experience in a startup environment
• Ability to handle changing priorities and use good judgment in stressful situations
• Interest in long-term career development

Responsibilities

• Responsible for the overall safety, quality, performance, customer experience and people development for all delivery station operations
• Drives vision for station team and creation of quality initiatives, process change initiatives and other lean initiatives to enable their functional area and ultimately the DS to meet and exceed business plan
• Problem-solves for closing gaps between performance and goals
• Will set and clarify requirements and expectations for Operations, and Area Managers. Measures performance, provides feedback, and holds Ops Managers accountable for their performance and the performance of their departments
• Manages an environment concerning the delivery of Amazon orders direct to our customers, subject to ever rising volume and complexity, operating on a 24/7 basis
• Manages day-to-day relationships with multiple Delivery Service Providers (DSPs)
• Presents operational metrics regularly to the senior leadership team
• Hires and develops top talent. Creates and implements a talent plan for the site including talent acquisition, performance and career management, learning and development, succession planning, and employee engagement
• Leverages the Operations, and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area
• Cultivates strong culture and engagement throughout all levels of the delivery station team
• Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.
• Works with key business partners such as Transport & Sortation, DSP Management, Finance, Loss Prevention, IT, HR, ACES and Engineering to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Senior