Senior Operations Analyst

MAXIMUS, Inc.•Princeton, NJ

49d•Hybrid

About The Position

Maximus is seeking a Senior Operations Analyst. The Senior Operations Analyst will play a pivotal role in our Digital Solutions organization under the direction of the Sr Director of Digital Portfolio Operations in Delivery Excellence. This role works across digital practices (Delivery Excellence, Creative Agency, and Technology) to provide portfolio operations support from new opportunities through delivery. As Senior Operations Analyst, you will support operational excellence of established processes that focus on continually improving efficiency, practices, and drive results to help the Digital organization achieve its business goals and execute the OCDIO strategic imperatives. In this key role, you will be supporting the portfolio management process and responsible for analyzing and reporting project status and health, portfolio resource management, and portfolio financial management and oversight to identify potential risks and issues. The data collected could include the project's scope, budget, timeline, and its alignment with the organizational objectives. You will utilize this data to generate reports on the status of projects and identify any gaps and areas where process improvements are needed. This is a hybrid position and requires 3 days on site in Princeton, NJ.

Requirements

Bachelor's degree in Business, Computer Science, or related field.
5-7 years of relevant professional experience required.
Bachelor's Degree in Technology, Information Systems, Business Management or related field. Additional years of relevant experience will be considered in lieu of degree.
5 + years of relevant professional experience in Project or Portfolio business operations.
Ability to analyze translate complex data into actionable insights and strategic recommendations.
Advanced level of proficiency in the Microsoft Product Suite, specifically MS Excel, SharePoint.

Nice To Haves

Working knowledge of MS Power BI and Smartsheet a plus.
5+ years of technology program or portfolio operations experience.
5 years of experience and proficiency with a PPM tool, with a proven track record of success in resource and portfolio management.
Experience working with government clients, resourcefulness, professional certifications in either project management, business analysis, data analytics, etc.
Proven ability to thrive in a fast-paced, dynamic environment, balancing multiple priorities and multitasking with high quality.
Proactive, motivated, and results-driven, with customer service orientation.
Experience utilizing MS Power BI data analytics to create interactive visual dashboards and reports.
Experienced and comfortable working with both internal, external, and senior level stakeholders.
Excellent communication, documentation, and reporting skills, with a keen attention to detailed data.

Responsibilities

Work with clients and technical resources to identify business problems and develop the right approach and solution.
Work with clients and end users to gather, understand, and define business requirements for implementation projects across all capabilities.
Develop user stories and to-be process flows for complex and/or multi-capability solutions to support the design and development of solutions for clients.
Contribute to interactions with both internal teams and external government clients.
Contribute to solutioning initiatives such as design thinking, scouting, RFP responses, etc.
Interpret requirements to identify value creation opportunities for customers.
Maintain good knowledge and understanding of digital applications and capabilities workflows.
Generate insightful reports on labor analysis, financial data, staffing and capacity, resource utilization, project allocation, and expense management, driving actionable insights and facilitating data driven and informed decision-making.
Excellent project management and organizational skills with strong attention to detail and rigorous adherence to Portfolio Operations schedules and deadlines. Work with all Digital Solutions and other OCDIO teams on Portfolio Operations related activities
Work with SmartSheet, Kantata (and other Portfolio Operations tools) to develop project status report dashboards
Develop project status reports and document project risks & issues
Consolidate resource forecast data, analyze resource forecast data, compare forecast plan to actuals across Digital sub-organizations
Analyze project financials (forecasts, actuals, invoices)
Support Pipeline Operations, Solution Design, Product Owner, and Delivery Lead teams throughout the lifecycle of a pipeline opportunity
Understand all digital capabilities in existing business operations and considerations in proposals to support pipeline management and reporting
Analyze RFx and DFD opportunities to identify requirements and scope that is compliant and promote delivery of digital assets and services
Assist with document creation and maintenance to ensure consistent execution of policies and procedures to promote discipline toward standardization
Must be able to work, support and be collaborative with various teams such Communications and Pipeline Operations which are under Portfolio Operations
Support Communications by helping with industry awards analysis and related activities, tracking and documenting digital capability launches and key deliverables
Complete other duties as assigned within Portfolio Ops and Digital Solutions

Benefits

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off.
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at [email protected].

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume