Senior Operations Analyst

Bank of America Corporation•Chicago, IL

40d•Onsite

About The Position

This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include building new procedures, completing complex non-routine analytics, creating reports, and reviewing exception testing and processing. Job expectations include supporting continuous improvement of processes by identifying trends and understanding the operations environment.

Requirements

Attention to Detail
Monitoring, Surveillance, and Testing
Policies, Procedures, and Guidelines Management
Regulatory Compliance
Written Communications
Adaptability
Business Acumen
Continuous Improvement
Critical Thinking
Process Mapping
Change Management
Consulting
Data Management
Reporting
Research
Minimum 2 years of experience in operations analysis, business process improvement, or a similar role within financial services or a regulated industry
Strong written and verbal communication skills
High attention to detail and critical thinking skills
Ability to adapt to changing priorities and manage multiple initiatives simultaneously

Nice To Haves

Minimum 5 years of experience in operations analysis, business process improvement, or a similar role within financial services or a regulated industry (specifically Global Vendor Finance)
Bachelor's degree
Proven ability to perform complex, non-routine data analysis using tools such as Excel

Responsibilities

Leads implementation for products, services, and operational solutions
Manages the design, documentation, implementation, and monitoring of new products and services
Consults on procedural, technical, and operational changes
Advances business products knowledge within operations environment
Fosters relationships with partners and teammates
Inspects data to identify issues and trends
Presents reporting on key performance and implementation status

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