Senior Office Assistant Revised

Sacramento County (CA)•Sacramento, CA

70d

About The Position

Senior Office Assistants provide a wide range of clerical/operational support involving customer service, document preparation, filing, record keeping, and other regularly performed duties which support the function of an office operation. Some Senior Office Assistants may give direction and review the work of a group of workers while performing the same duties as the workers. Some positions may be designated "confidential" in nature, in accordance with the County Employee Relations Ordinance, and are excluded from the representation unit which includes positions allocated to the regular class.

Requirements

Clear writing: grammar, punctuation, spelling, vocabulary
Standard methods of filing (alphabetic, numeric, chronological)
English language to communicate
Telephone procedures
Arithmetic to make calculations including addition, subtraction, multiplication, division and correct change
Keyboard (computer, typewriter)
Letter and memo format
General principles, procedures and practices of recordkeeping
Customer service techniques
Sacramento County and various departmental policies, procedures and functions
Word processing and applicable terminology
Calculate solutions to math problems involving addition, subtraction, division and multiplication
Understand and follow basic and complex oral and written instructions
Operate computer terminals, typewriter, printer, copier, microfiche, and FAX
Prioritize work to meet deadlines
Write English at a level necessary to prepare correspondence according to specified format and record incoming information
Speak English at a level necessary to communicate information clearly
Operate communication devices, telephone and may include radios
Accurately proofread details, noting and detecting errors
Communicate effectively with the public and other public agencies
Explain or clarify policies and procedures
Deal tactfully with people and resolve difficult complaints
Read English at a level necessary to understand procedure manuals, policy guidelines, software manuals, technical documents and reports
Write English at a level necessary to compose correspondence independently from notes or verbal instruction
Work independently and carry out assignments with minimal supervision
Establish and maintain effective working relationships with others
Any combination of education, training, and experience likely to provide the required knowledge and abilities for this class as described above. Typical ways include: Two (2) years of clerical experience
Ability to speak, read, and/or write fluently in a language other than English, or knowledge of the culture as certified by the Department of Personnel Services (formerly the Department of Human Resources).

Nice To Haves

Types from clear copy accurately at a rate of not less than 45 net words per minute.

Responsibilities

Customer service
Document preparation
Filing
Record keeping
Give direction and review the work of a group of workers while performing the same duties as the workers.
Assists supervisors in writing policies, procedures, and desk manuals
Train and cross-train employees
Give instructions and assign work to staff
Compile, arrange, and present information in a clear and concise manner
Exercise independent judgment in determining proper work methods and procedures, assembling and evaluating information
Take responsibility and use good judgment in recognizing which decisions to make on your own versus those you should first refer to your supervisor